American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Service is horrible. The replacement parts used are extremely cheap and in some cases not even working. Repairs are based on riging things up so you end up making the repair yourself or seeking help and paying for it yourself as well. This is a huge rip off. Not only have I paid multiple $75 fees for the same issues, along with dealing with disreputable repair companies, but the issues are never actually resolved!
Stay away from this nightmare!
K
Kina W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Hi Mary I would like to offer some assistance for any concerns that needs to be addressed. Please send your complete property address to social@ahslink.com. Please put in the email subject line "Attention Consumers Advocate" and a representative will follow up. Thanks!
Because of Hurricane Irma, I was not able to get an AC Technician and it took three days to get someone at my house to fix the AC unit. However, the technician that finally showed up was very helpful and tackle the problem right away.
It is painful getting in contact with a living human. We were on hold for an hour. You cost me $1000, because I had no AC in summer, and your "preferred " company was not even going to get to us for a week. We had to go to a hotel. The company was some mega regional organization. After forcing the matter you brought in a second local person who came in a couple days. It is like you expect people to only call for an inconvenience, not an emergency. Loosing a dishwasher, stove or washer is an inconvenience. I see waiting a few days to get help, maybe. However, not having AC or heat needs a different level of urgency. You should let us get whomever we can get out... Read More
I am very dissatisfied with AHS. Overtime they send someone its someone who barely speaks english and if asked any questions they respond as if you are stupid for asking.
I've had AHS for several years and made the decision to try them because we were shelling out TONS of money insuring each appliance separately through the big box stores ! Our experience has been that they are professional, courteous and experienced. This was a good decision and AHS has been well worth it !
I looked forward to having my home purchased protected by AHS. I have now used them to fix several problems that occurred after I closed on our house. Three of the four contractor performed great while one did not.
We have been AHS customers since 2006. From 2006-2009, service was good. Since 2009, and especially in last 2 years, we have noticed consistently poor customer service, no follow-through on commitments, no returns of promised calls by supervisors, issues are not resolved in a timely manner, poor quality vendors that are dispatched to fix issues, etc. Tired of waiting for 30-45 minutes to talk with someone, and customer reps who disconnect us while transferring to a supervisor. Final straw was waiting 6+ weeks to get my covered washing machine fixed, and being charged for service fees the supervisor agreed to waive. Never again with AHS.
I tried 2 days to schedule an appointment on the phone and the first time was on hold for over an hour and the second time over 30 minutes before I hung up but not before I got a non-English speaking person on the phone. To say the least, I just ended up making the appointment online
Quick professional service with knowledgeable technitions .
I have had houses covered by AHS for about 25 years. While I have had bumps through the years, mostly minor HVAC repairs, my experience had overall been good, and I had recommended the product to others. That has changed. My central air went out on Sunday 8/20, I reported it on line. It took 5 days for a contractor to make it ( I took time off work). They left paperwork, and said they'll follow up next week. It took several days - then I was told it was denied - dirty - which was not mentioned on the paperwork - it is 19 years old, clear of brush & debris. I asked for a second opinion - 5 more days to arrive, 5 days after that, I am told by the contractor that the repair is... Read More
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
