American Home Shield Review
ConsumersAdvocate.org
4,137 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4137 Customer Comments & Reviews
Loading Reviews ...
DO NOT USE AHS.!!!!!!!After horrible customer service and different answers from different people, we are told we have to wait 3 weeks to get our HVAC looked at in over 90 degree heat and a house with temperatures of over 100 upstairs. This company is useless and wastes your time and money. They are rude and condescending with customers experiencing stressful situations. This is not the first time they have taken over a week to get someone to our home and couldn’t even resolve the issue. Go with another warranty company!!!!
They are helpful until you have a major appliance go out and then they don't want to help you at all. I had an AC Unit go out and needed a new compressor and was 18 years old running on R22 which they didn't make anymore and the technician recommended a replacement, but he told me American home shield decided to repair the compressor instead and use the incorrect refrigerant which would most likely damage the coils. I talked to some of their contractors and they said they will always ask "Could it possibly be repair though?" at the end and anything is really repairable to an extent so they have to say yes to that so they don't have to help cover a new system.
Very disgruntled client…….. I fell on hard times…… called and set up arrangements to get caught up…. Your customer service agreed…. All we in to pay…..EARLY…. And was told my contract has been cancelled…. I’ve been with AHS over 10 years….. never late…… they even reviewed documentation where I was told that once I paid it be reinstated…. Only to be told that since it was canceled it was nothing to be done but to restart a new contract. Poor customer service…… had I been told at the time I called in… this wouldn’t be so disturbing. I have never made a complaint about anything but this is very disturbing….. I have made payment arrangements with different company’s….. and the honor them….... Read More
Customer of 5 years. I decided to cancel after numerous rate increases. There is no option to cancel online and you are forced to call, sit through multiple transfers, and argue with the support staff that you want to cancel your account. Then they have the cajones to charge you a cancellation fee. Absolutely frustrating and horrible experience.
NIGHTMARE… Do not purchase an American Home Shield contract. They used to be a reliable company, but now are operating as a scam…they do not replace items that need replacing, instead they only replace parts, even when their “approved” technicians recommend replacement. Oh, and then try and CANCEL your contract…they put you on a loop of “customer service” people that either hang up on you (forcing you to call back) or you get an incredibly RUDE person like NAYA… who is glib as she “cancels” your policy then tells you that you now owe a cancellation fee… I was so upset that I Called back (and finally after going through the hoops) got someone in conflict resolution named “Jen” who calmed me... Read More
Absolutely terrible customer service, incompetent contractors, warranty not honored. Do not trust this company.
I’ve been without a refrigerator for 6 weeks eating out the restaurant everyday that’s not good for my health I lost a lot of food when my fridge went down American home shield was great until my fridge went down and offered me 500 and something dollars towards a new fridge my fridge that broke was three thousands dollars and my new one is four thousand dollars so that five hundred wasn’t even close and it’s taken so long I’m gone to look for a new warranty company
We just received a new rate for 2024 which is higher. Our service fee also went up. We'll be shopping around to compare prices. Last year I received lower rates on a new contract. I've never been able to log into that contract to update my credit card. For service I've had to call rather than order online. I need some help.
AHS needs to do a serious review of the companies on their roster. My sump pump failed and flooded my basement. Filed my claim on a Friday, spoke with the plumber that day, he gave me a 10 am to 3 pm window the next day. Never showed up, nor called or answered the phone. Sunday I call customer service, who couldn't get in touch with him either. One would THINK, they'd dispatch someone else!! Nope, that would make too much sense. Monday comes still nothing, I called my old Air Force roommate who's a plumber, thank God he came and changed out my sump pump. Took him all of 30 freaking minutes!! Got all the water cleaned up. Thanks for not the AHS.
Pay monthly..pay the service charge.. nothing gets fixed! Stall after stall. Canx them and look for another company!
Our Partner
Limited Time Offer: 50% OFF Select Plans
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits On Covered Systems & Appliances
- Free HVAC Tune-up With ShieldPlatinum™
- Coverage for Code Violations & Permits
