American Home Shield Review
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4,137 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4137 Customer Comments & Reviews
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The first claim was excellent. More than a year ago, they replaced our water heater and quick reliable customer service. Today, for almost 2 months of several calls and an hour of being on hold, they still kept pushing the day of service for our microwave. "Maybe next week & we'll give you a call to confirm"
They totally suck. They used to be the best but now try to find every excuse in the book not to pay. I will never use again.
I'm not sure how they rated first in home warranties unless the others are all equally horrible! My experience with AHS was a nightmare preceded by numerous phone calls with hold times more than 15 minutes and unanswered requests over the automated phone line. The only way to get through quickly is to select the new applicant option by phone. I can only imagine that if my home were flooded or some true disaster had happened, I would have to deal with it on my own! Thanks for nothing AHS. Try answering the phone for people who have obviously helped boost your company to where it is. Clearly there is no follow up data from satisfied homeowners to back this warranty rating system. I tried... Read More
I have been waiting over five days to get AHS to get a contractor out to my house. I live in the south ant it is over a 100 degrees outside and over 90 degrees in our home. I have spent more than six hours on the phone trying to get this resolved . We have indoor pets and I am handicapped no one seems to care. This is the worst company I have ever dealt with. Run as fast as you can to get away from anyone who would refer this company to you.
7/6- still have not heard back from Latoya. She called me last week on Wednesday 7/1 and left a very passive aggressive and unprofessional voicemail. I called her back at 3:45pm CST (she works until 8pm CST according to her voice recording) and left her a voicemail to call me back. Once again, I have not heard back as the ONLY time she calls is when I update my reviews. This has again, taken WEEKS to get anyone on the phone. Please have someone call me today so I cancel my policy and get my money back! Emailed American Home Shield, filled out the contact me page on their website and updated my reviews. I left the below review on 6/22; as of 7/1 I still have not spoken to anyone.... Read More
Bought a home warranty for a year. A month after we got the warranty, our A/C unit compressor goes out. The house is 12 years old and we have lived in it for over 2 years. Unit has been working fine up till then. There was a one way dryer that was installed incorrectly on the unit (heat pump) and probably caused the compressor to fail, IMO. American Home Shield is claiming that it was preexisting, after 2 other incorrect diagnoses, and are denying the claim. The first sets of technicians, Master Tech, gutted the unit's working electronics and they are gone/stolen. Now, I have no working parts, no A/C, and a broken contract that does cover everything that is wrong with our unit. I had... Read More
If you want your house to stay blistering hot in the summer and frigid in the winter then purchase a home warranty through American Home Shield. American Home Shield contracts with incompetent mechanics who not only fail to arrive on time (and I don't mean an hour late, but weeks late), but cannot accurately diagnosis or assess your malfunctioning equipment. I went without air conditioning in the South in late spring for over 4 weeks because American Home Shield refused to provide a reasonable expectation of customer service. American Home Shield refused to support me during the process even though they sent out three contractors who were not able to diagnosis and fix my... Read More
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- Covering 2 Million Plus Members for 50+ Years
- No Age Limits On Covered Systems & Appliances
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- Coverage for Code Violations & Permits
