American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
Came to fix refrigerator. Had to order part. Took another week or so. Repairman efficient and very nice. I don't like the fact that we are now billed for the service instead of paying the repairman directly.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback, Dee. Your feedback is important to us.
I've called 3times for my dish washer which is still out of order !! The 3time they sent a drain cleaner and it's still not working !! I fell the warranty company uses fly by night companies to do the work instead of a highly trained compitent company
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Oscar, Please provide your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you. Thanks
Stating that I'm EXTREMELY dissatisfied with this company would be an understatement!!!!! The wait time to speak to a representative is so incredibly long…just sad…The technicians that have been sent into my home for multiple issues have ranged from incompetent to flat out lazy! I will most definitely seek a new warranty company at the end of my current contract!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tomika, Please send your contract number or property address to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you regarding your concerns. Thanks
The process was quick and professional. I was kept up to date with real-time notifications and everything works now.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the wonderful feedback Christian!
We have had 3 opportunities to use AHS services in the last year of so. Two of the contractors performed well above expectation (Aqua maid pool services and SRL services for appliances) one was subpar (safe electric). Overall this was a good value. AHS may benefit from more timely follow up with the customer however.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Daniel. We're pleased to hear you're satisfied with our services. If there is anything that we can do to improve, tell us about it by sending your information to social@ahslink.com, attention "Consumer Advocate". and we will follow up with you.
The delivery of the service was slow. But adequate excuses were offered. The quality of the work was poor. For example electrical fittings which clearly would require cable connectors were left with the wire simply running through the hole in the box. The work was not to code.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Greg, Thanks for making us aware of this situation. If you provide your contract number or property address and phone number, by emailing social@ahslink.com, attention, "Consumers Advocate", we will follow up with you concerning this matter. Thanks
They came through for us when when were just two days in our new home the ac unit and air handler died they replaced both......a piece of mind for sure.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We aim to please. Thanks for the feedback Christopher!
The pressure overflow unit on my water heater failed. This unit is intended to prevent damage to the main unit due to over-pressures thus, extending its life. A function formally performed by a pressure relief valve it reduces potential for damage and/or excessive wear and tear to the unit. Both I and the plumber were surprised to here it was not covered. I was very disappointed that a feature designed to improve performance and reduce maintenance was not covered. Response to problem was very timely and the repair was performed in a very professional manner. It is important to note that an AHS rep did call to note that it was not covered, as stated by paragraph such and such in... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello William, We would like to look into this matter. If you email your contact information to social@ahslink.com, attention, "Consumers Advocate", we will look into this matter. Thanks
Great experience thus far with dealing with AHS but only when you can get a person on the phone. Waited almost 1 hour and 1/2 to speak with an agent with no message on the auto attendant or queue stating wait time or reason for the delay.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sonia, We certainly apologize for the wait time. If you need assistance, please email your contact information and your property address to social@ahslink.com, attention "Consumers Advocate" and also, Thanks for the feedback.
The benefit of having a home warranty can not be understated. One less thing to worry about, if it breaks, it will get fixed without breaking me.
I just started my policy in June 2017 and have already used their services. Unfortunately my HVAC problem fell under the maintenance category so it wasn't covered, but the company they sent was outstanding, very professional and charged a fair price.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Barb.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
