American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
Have had to use the service twice now. It was easy quick responsive. Issue fixed. No hassle. I am very satisfied.
I had American Home Shield for 2 years until 05/20/20 when I logged into my back account to notice that they had charged me more money for my bill. I then logged onto my account with them to realize my contract had expired. They state on their website that you will be notified by email or mail BEFORE your contract is set to expire so that you are able to renew it. So I then called to speak to someone, after all of the sale gimics I ended up cancelling my contract with them. Fast forward to today 05/23/20 when we turn on the AC....it isnt working. The same AC compressor is messed up. I call American Home Shield because I was told this part is under warranty as we had it replaced June of... Read More
I have used AHS for a number of years. The company’s responsiveness Is impressive. They get my appliances repaired, or replaced, as necessary every time I made a call for assistance. I have never considered leaving AHS for another company, even though I have had many such offers from competitors who promise to save me money and give me better service. When you are as satisfied as I, those promises fall on deaf ears. This is a good company with a great policy.
this is the 4th day and no one has contacted me to set an appointment for my service request. I paid my fee of $100, it was taken out of my account and no service. I've been calling AHS all they do is put me on hold to contact the contractor, which I was doing the same thing and not getting my call answered. AHS needs to rethink about their agreement they have for the contractors they have for their customer's services. taking money and promising a service within 48 hours and still nothing is NOT RIGHT! I'm ready to take my service elsewhere and refund back my money. Mind you, when calling AHS you will be on hold for over 30mins only to answer you call without solutions or drop your... Read More
I've had nothing but excellent service with American Home Shield. Not the cheapest in that market but customer service has been great recently and in the past!
.We have had nothing but trouble contacting this company to be reimbursed for a microwave oven we agreed to purchase and install. AHS owes us $279.00 and have called four times requesting reimbursement, keeping us on the phone for up to 2 hrs. But to no avail. This company seems to be a fraud....Ken Casper, Mammoth Lakes, CA
I don't know what is happening to AHS but each time I call for repair, they send out a technicians to review or inspect the situations, which is about 4/5 days after call. Then the parts are ordered and the waiting period begins for the parts and the technicians to find time on schedule for repairs. It took 1 weeks for AHS to inform me, I was not covered for prior request after 1 week of waiting for technician. Now, the technicians came out and said, the repair person will return after they order the parts from AHS. Why can't the contractor have the parts or the right to order the parts for my washer machine and glass cooking range? I am about to switch companies because of the... Read More
I would give them Zero stars if that was an option. Thus company has gone down rapidly. I have had American home shield for at least 5 years + and monthly payments as well as service at the beginning was great. Not only has my monthly charge increased by $40 a month now AHS will not fix or replace my faucet that doesn't work. A few years ago they easily replaced a non working faucet. I have seen the quality of what they allow go down hill. Also the companies they utilize now are the bottom of the barrel. They have no problem taking my money but won't replace broken items. I will be changing companies and taking all my family and friends with me ( who I referred to AHS) .
I’ve been covered by AHS for several years and have submitted several claims to them. All have been resolved to my complete satisfaction except one. I must say that in that one unsatisfactory experience, the claim was handled by AHS in accordance with their contract. All AHS contractors that I have had experience with were professional, knowledgeable and did their professional best to resolve the problem. All in all, I have no complaints and would recommend AHS to anyone looking for the coverage they provide.
Axis and b and m lighting werent very good. Please use different providers
Top Rated
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
