AFC Home Warranty Review
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265 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems.
Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
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265 Customer Comments & Reviews
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We replaced our 10 year old water heater because its hot water output was diminishing. The new heater, expansion tank and labor was $3,300. AFC reimbursed us $100 citing a contract depreciation clause. The point of a home warranty is to pay for a replacement unit when another fails. Water heaters last only 10-12 years. AFC effectively offers no actual water heater replacement coverage unless the unit explodes or suffers other catastrophe. If offering only a drastically reduced depreciated value, AFC should at least cover labor.
This company is a joke! They have no problem taking your money but when you actually need help or service they don't do shit besides treat you with disrespect and absolutely zero customer service. My furnace went out four days ago when I made a call and nothing. They claim they scheduled a technician but when I contacted said technician they haven't heard from or received anything from AFC. I was treated poorly by this contractor as well. My house has been in the 40°S for four days and I have kids. Bullshit!
Damper motor on ac was found to be defective by technician they sent to the house. The representative informed me that that part isn’t covered. Really?
The ac can’t work without it and I didn’t do anything to break it.
I have a platinum membership so the only benefit I got in exchange for a $600 plan is a $75 service fee and I have to pay for repairs out of pocket? Rip off!
As a Disabled Veteran and Consumer, I am utterly appalled by this company. This company talks a good game but does not follow thru. I filed a claim to because my Ameristar AC was not blowing out cold air. Since it came with the house 3 years ago, forgive me for thinking that i would file a claim. They would send a technician out to see what is wrong. Maybe the AC needs a little Freon, or a valve is not fully open because they do offer that in the warranty. Nope just the runaround and there is nothing we can do. I had no information on it which is why I got a home warranty. Go figure... They call me back and tell me that I have to contact Trane because it is still under warranty until... Read More
This company is a SCAM!! They didn't cover ANYTHING that I made claims on and after I canceled my membership they charged me so many fees that I ended up only getting $63 back out of the $250+ that they owed me after having been with them for 6 months! TERRIBLE COMPANY!!!
One of the worst Home insurance company, please don't take any insurance from this provider. They are just minting money without resolving the consumer issues.
Super easy to file a claim and even faster processing time. We filed a claim Monday night online and got a call Tuesday for confirmation. That same Tuesday someone was out to assess the repair. Our claim was denied due to it not being a covered item (Freon). Even though it was not covered it was great knowing within 24hrs so that we can get the fridge repaired. The last home warranty company we used would have been a minimum 2 weeks to get an answer because they are so slow and have a horrible process. I love AFC so far!
Excellent Company! I love that I have the choice to select the person who does my repair or use a company recommended provider. The customer service representatives are polite and knowledgeable, the cost is appropriate, and responses are quick.
Working with AFC was really incredible everyone seems to be caring about the contractors and their customers I would give them a five-star
Very cooperative, serious and honest, all praise from me and my family.
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