AFC Home Warranty Review
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265 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems.
Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
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265 Customer Comments & Reviews
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The company advertises home warranty services but does not cover a vast array of services being that I am paying for the platinum service package. My cooktop exhaust fan stopped working. I immediately call AFC to address the issue and based on my service request, they didn't send a technician since they came to the conclusion that the exhaust fan is broken; which is not covered under my warranty. After explaining to them numerous times that the issue is something electrical since the fan was working perfectly, they still denied my request of sending a technician. I finally paid for a technician from my own pocket to come and diagnose the problem. After the technician diagnosed the issue to... Read More
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
We do not reflect that you have an active membership or case with AFC Home Club.
If I could give them negative ratings, I would. This company will refuse to cover your claim, then make you go in circles to get any kind of refund. I bought my home 13 months ago. The home passed all inspections with flying colors. I signed up for AFC homeclub in January when my initial home warranty ran out. Two weeks ago I file my first claim. I go down to my basement to find my sump pump has failed, in turn, flooding my basement. I call AFC who says they can send someone in 24/48 hours (its pouring down rain outside and the water is rising) or I can call my own repair. I call a local company, they come and replace the sump pump for $820. The tech notated normal wear and tear on the... Read More
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
We apologize for your frustration. Your membership with us began in January. Home Warranty is in place to cover failures and breakdowns that occur after your membership is active. As no one can cover something that was breaking or rusting prior to becoming a member. It is industry standard to not cover rust or corrosion if you have been a member for less than 6 months as that type of damage cannot occur within a 60-day timeframe, making it a pre-existing failure. We understand that you did not know about this and that the inspector did not raise the sump pump, it is not your fault be we cannot be held liable for a failure that was occurring before you were in the home or a member with AFC. We hope you understand and wish you the best. If you wish to send an email cancellation you may do so by emailing billing@afchomeclub.com. Thank you for your time, Mrs. Richardson.
We had our dryer with loud noises. We called and they sent out two guys from a appliance yard. They listened to the machine, never opened it and said they needed to take it to their shop- the junk yard. We get a call from AFC telling us that the motor needs replaced and some other part for $399. They are happy to have us PAY OFF OUR PLAN and they will pay for the repairs OR they will apply the 399 to our plan and reduce our payments. Therefore they are NOT PAYING TO REPAIR OUR DRYER and we are out 125$ copay.
The manager says on the back page of the agreement there is statement telling you this. DON"T USE THEM>
I purchased an AFC warranty last year based on excellent online reviews. After moving into the home, some electrical issue became apparent. When filing a claim I was unable to provide them with the exact date these issue started only the date I first noticed them. AFC documented the date as my "move in" date and now will not cover the issue because it falls under the 30 day grace period. My home inspection clearly states these issue were not present when I moved in. I am so dissatisfied with the service I canceled my plan. Online reviews do not reflect the poor customer service I experienced.
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
We apologize that you were not satisfied with the coverage. The reason you may find that our reviews are positive is that we have some of the most inclusive coverage in the market. This coverage is for items that fail after the warranty has been purchased, not prior. Per the recorded calls with you stated that each item you called a request on had previous issues. The microwave you stated you believe the previous owner knew the unit had issues and he was trying to “trick” you. On the fridge you stated you have never seen the unit make ice and the electrical you stated the outlets had not worked since you moved in. All AFC can go by is what you advise us of and no home warranty company can cover breakdowns that occurred prior to membership purchase. Home Warranty is in place for unexpected failures. The manager did advise that you are welcome to send in your inspection report for review if you would like, or you can cancel if you do not want to continue coverage with us for future failures. We would love to maintain your relationship with us and would be happy to waive your next service fee on an item that may fail in the future. Thank you for your time in this matter.
The only problem I have is the amount of time for reimbursement. I sometimes find it hard to pay out of pocket then and then to have to wait another 2 weeks for reimbursement can create a financial hardship.
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Donna,
Thank you for the feedback! Next time if you want to opt for an e-check, this is an electronic check that is emailed to you, this will cut the time for 2 weeks to 2 days.
Having a claim on a Sunday was difficult to get approval. However, come Monday claim agent reached out was very helpful and approved the claim. I have to wait for 30 days, to get reimbursement.
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
If you opt for a check emailed to you it takes 1-2 weeks, a paper check can take up to 3 weeks as we are striving to be a paperless company. Thank you for your feedback!
THE HEATER WAS CLEARLY COVERED BY MY CONTRACT WITH YOU AND YOU REFUSE TO PAY. AS YOU DID LAST SUMMER WHEN YOU SAID I HAD 3 AIR CONDITIONERS. CLEARLY YOUR ARE CROOKS. YOU DON'T EVEN DESERVE A TERRIBLE RATING YOU SHOULD BE JAILED FOR FRAUD.
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Our records indicate your request was approved in full for the $330.00. Please contact us directly if you have any questions, thank you.
this is a less than desirable service. I am cancelling my account immediately
1-Late to respond to emergency services
2- Do not pay for required services
3- Reimbursement of pre paid services (if any payment) up to 30 day to refund
Highly deceptive selling tactics. All AFC wants is your money
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
While we are a 24/7 company we are not an emergency service as no home warranty company is. Please refer to page 1 in your terms of service which goes over this in detail. If you require emergency service we are the only home warranty that allows you to obtain your own technician and submit for reimbursement per terms. All terms are sent to you upfront for a 30 day 100% money back review period and placed online for review prior to purchase. You account manager is available anytime for any questions you may have. Everything is given to you upfront so that you can review this and make the best decision for your needs, hopefully this helps clear up any questions but you are always welcome to reach out to us directly. Thank you for your time.
I appreciate the quick responses by phone and email. The level of communication is very high, and the flexibility in choosing repair professionals is very helpful!
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Thank you!
No comments . AFC should hire more service providers. Avoid relying on homeowners providing them artisans.
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