AFC Home Warranty Review
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265 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems.
Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
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265 Customer Comments & Reviews
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Originally I was with AHS ( this location is my Rach House) they had just replaced my water well pump that I had several years, but it was hard for them to locate contractors in that area and AFC home Club tells me I can get my own contractors and they can directly pay them or I can get reimbursed and i was sold by a sales manager he gave me his direct phone line well ok, a few months later my AC unit to the upstairs went out so I located a AC company at a nearby town and he went by and diagnosed the problem the compressor sorted out so he called them and told them and they asked him if there there thunderstorms near by and he said yes, so them they call me and tell me it was an act of God... Read More
This company has unreasonably low deductables on everything. One plumbing issue nearly meets their entire plumbing deductible. They have terrible communication and have had to send multiple plumbers to my home to fulfill one service issue. I will never work with them again.
I have worked with this company for over 4 years. I am canceling my membership. It has become increasingly difficult to get them to cover claims that are covered as per my contract. They seem to always say, "No, we do not cover that as a first response." I then am referred to talk with a manager who will most often offer me something--like, "Let's make a deal." It is exhausting and unprofessional. Although I am an intelligent and educated person, I apparently do not understand the writing in their contract and what is and is not covered---according to them. The contract, therefore, is flawed in my opinion. Just be straight with me and do not waste my time. Otherwise--I will reach... Read More
I have 4 properties under warranty with AFC Home Club. Had a claim for a $7000 heating system replacement denied due to the unit being too old. Defeats the purpose of having a home warranty if the age of the unit plays a role in payout. After various discussion with the customer service team and AFC Home club legal department, a $500 payment was made. Buyer beware. Better to go with another agency that doesn't discriminate against the age of the unit but has a yearly claim limit instead.
I paid the 3 year premium on the platinum plan. Before I put my property on market for sale, I had some items to be fixed, but AFC declined due to it was repaired last year. I did not know that I only can have 1 type of service within the 3 years. AFC also refused to replace a broken dishwasher, for a price I paid $500+ for a new dishwasher, AFC only paid me $200, claiming it was too old, like a car, it no longer worth the price of a new one. Moreover, when I cancelled the plan after I sold my property. AFC calculated as follows (copied from their email): Amount paid in: $1295 $1295/36 months = $35.97 Cost per month: $35.97 Months active: 14 x $35.97 = $503.58 used Claims... Read More
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
We are sorry that you were not satisfied with the plan. When the dishwasher broke originally you were offered the value or to have the repair and you choose the repair. If the value were taken you could put that towards w new item that would not fail for the next 5-8 years. We supply all guidelines upfront for a full 30 day 100% moneyback review and our guidelines and industry-standard, as with any reputable home warranty company. We will have a representative reach out to you directly.
I am not sure who wrote this review however i'd give them ZERO star if that were an option. They are very deceptive during the sales cycle. they only mention certain things and conveniently omit other important things. For example, if you mention the first 30 days are exclusionary why not mention that days 31-61 have a limitation of coverage. "Forgetting" to share a key piece of their policy is still a LIE! I never received their contract and was not directed to it before purchasing the policy. That one is on me for not making sure that I read the fine print before signing the dotted line. I should have known that these people are as greedy as all other Insurance companies out... Read More
This company is no good they take your money and when you call for service they cannot provide.It was good I requested service before they take much more money from me right now I am trying to get a refund this is what they does want to collect money and does nothing,
HORRIBLE EXPERIENCE w them and have been a customer for 3 years
1st claim- DENIED as they apparently do not cover water heaters in my policy
2nd Claim for replacement of a Air Conditioning system for $3700- They paid $250- claimed depreciation!!!
OMG- SAVE YOUR MONEY_ - I WOULD NEVER USE THEM AGAIN!!!!!
To start, I am a property manager and have AFC coverage on 16 properties after careful review and comparing them to other policies. I have become very versed with this company and their "product" and am speaking from actual experience with sales, claims, and management teams. This "warranty" company (AFC) is beyond inconsistent with their claims, coverage, customer service, and their staff are trained experts at denying coverage. HVAC Systems? Only expect them to maybe provide replacement cost - NOT INSTALLATION costs. You also have to purchase a HVAC service contract to prove the system is in good working order before they will provide any coverage even after your waiting period... Read More
We have a 3-year contract with the 1st Choice Home Club Warranty. We still have a little over one and a half years left on the warranty. During this period of time, we have had two occasions to utilize their service. All of the work done was on time and completed properly. They are a very reputable company, and we will probably renew when the time comes around.
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