AFC Home Warranty Review
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265 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems.
Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
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265 Customer Comments & Reviews
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Assisted me even when it wasn't covered but I was surprised at the things that are considered normal wear and tear
I came to America's 1st Choice after having terrible experiences with American Home Shield and Cinch Home Services. The representative from America's 1st Choice was very helpful, gave me his email for any questions or concerns, now or later, and was available for any questions I had. A stark contrast to the other companies where you can't reach a live person.
The representative of AFC that contacted me looking for electrical repair service for a customer was very professional and concise. So many web-based "referral" companies call me as if they are doing me a favor by charging hundreds of dollars per "qualified lead" long story short.. I'm glad I didn't ignore the call from AFC.. cost me nothing, they just got a reasonable fee from the grateful customer and I had total control over the resulting job quote. Thanks, looking forward to my next job!
-Nathan
SunSpark Electrical LLC
Prescott Valley Arizona
Easy to work with and very friendly representatives. As a vendor we highly recommend AFC.
Great Service. Awesome company to work with at a good price Thanks.
I had a plumbing issue that I thought was covered by my contract. A supervisor confirmed it. But when it came time to pay, I paid the vendor but complained to AFC that I expected a different outcome. AFC worked hard to cover my service. I appreciate their effort.
I paid AFC, in full, upfront, for the 3 Year Platinum Plan only to have every claim I filed denied. First claim for a Hot Water Heater I paid AFC $150 deductible $1400 repair bill and was reimbursed $80. Second claim for a bathtub faucet, Inpsid AFC $150 deductible and paid $460 for repairs out of pocket, and AFC paid/reimbursed $0. Third claim for new hvac unit, again paid AFC $150 deductible and $6800, AFC paid/reimbursed $0? I would not recommend AFC, it’s a rip off.
This company is not good at all if your house is not new. Their proration for claims means that if your house is older (which is when you need a warranty), the proration means they pay next to nothing for repairs and replacements. Furthermore, they charge a big up front fee; if you cancel they prorate by days you actually were a member and then they subtract any claims you made. So basically they can ensure that if you use them once and cancel, you well get nothing back. I ended up spending $833 for 11 months of coverage. They paid $289 for a huge repair on my heater. I get nothing back when I cancel after they subtract the one claim I made and the $75 cancellation fee. STAY AWAY from... Read More
Great Service. Customer service is awesome. And very helpful and very informative.
This company does not provide the coverage they advertise. On an air conditioner repair, they first determined that the unit was recently out of warranty, then prorated what they considered to be the “remaining value” of the the unit. For a system that was a mere six years old, AFC Home Club offered to pay about one seventh of the repair estimate provided by their own recommended AC technician. By complaining to their customer service department and later to the Better Business Bureau, I was able to increase the reimbursement amount to about a third of the repair cost. Under no circumstances would I recommend this company to any homeowner or tenant.
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