AFC Home Warranty Review
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265 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems.
Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
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265 Customer Comments & Reviews
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This has been a disaster since I purchased this 3 year coverage at $1250. I had a blocked drain line, which AFC refused to pay. Then I had a washing machine fail, and since repairs were $1000, AFC paid $180 for a new washer. AFC says the washer was purchased in 2009, so they depreciated the value of the washer. No replacement by AFC. I spent $1000 on the new washer, so I lost $820 even though I had a home warranty. Also AFC is located in Georgia, so if you call at 9pm PST, you will get an answering service. On both calls for service there is a 2 day delay for someone to come to your home. Get ready to wait, even with the drain, they waited 3 days to tell me that they would not pay.
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Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Dear homeowner, we apologize that we were unable to satisfy your individual needs. We try our best to get back to each homeowner as soon as possible. If our service team fails in getting back in touch with you in a timely manner, we ask that you contact a manager so we can work out any issues. We want to be of service, please give us a call and we would like to resolve your frustrations.
I used to have a home warranty at my other house and my wife and I talked about it. It's a wonderful thing and it’s worth doing. One good repair pays the whole bill. The AFC salesman was very professional and I liked him a lot. The guy gave me a great deal, so I got them. The bearings on my washer were making a noise that sounded like a jet plane when it was on spin. AFC sent out this rinky-dink company and the guy didn't know what he was doing. I talked to three other people and they said I have to put the whole shaft in at once. I YouTubed it for the guy 'cause he didn't know how to do it. He took his time, but he got it done and the washer was quiet when he left. Three weeks later, it... Read More
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Responder of AFC Home Warranty
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Responder of AFC Home Warranty
Martin, thank you for your feed back. Here at AFC we try our best to meet the needs of every homeowner as quickly and as efficiently as possible. We appreciate your business with us and look forward to servicing you in any way we can!
My boyfriend and I have seven policies with AFC Home Club. When we submit a claim with them, the process is very smooth. They usually need the serial number of the unit, then they tell us if they are going to send a technician or if there is a fair price on the unit to be paid because they can pay off that price if it's an old unit. Their representatives were also very courteous on the phone. They send licensed and insured technicians who do their work but they need a larger base of vendors and contractors working for them. AFC is very prompt on payments, too and they've sent me a check twice to replace my unit. Overall, AFC is very good for homeowners. They are more convenient and... Read More
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Responder of AFC Home Warranty
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Responder of AFC Home Warranty
Olga, we appreciate you sharing your experience with us. We hold our individual relationships with each homeowner as our main priority and we are here for you anytime and are happy to be at your service. Thank you for your business!
This company is a waste of time and money. I have yet to use them because nothing is covered or they have strict stipulations. If a toilet is loose, it's usually caused by wear and tear right?. That is not covered with this company. I guess if there was an earthquake and it jarred to toilet loose, they would cover that. What a joke. Avoid this company like the plague
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Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Ren, we apologize for your frustrations with us. We have our policies and guidelines to protect not just the homeowners, but our company as well. We try to take care of each individual homeowner as best we can with each particular need. Unfortunately, we are unable to satisfy every issue to the individuals liking. If you would like, please give us a call and speak with one of managers to resolve your issues, we want to help you.
I did market research of various home warranty companies and I went with America’s 1st Choice. Submitting a claim with them was seamless and the claims representatives were very knowledgeable and professional. I had very good interactions with them.
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Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Jen, thank you for your feed back. We take pride in servicing our homeowners as quickly and professionally as possible. We look forward to servicing you and being of service!
STAY AWAY FROM THIS COMPANY. They are such a rip off. First of all they require a huge down payment (other home warranty companies does not). When my refrigerator stop working on a Saturday, I called them and received the answering service. They took a message and said that someone would return my call on Monday. Close to the end of business, no phone call, so I called again, another message. It took 3 days for someone to return my call. They sent no one out but said my refrigerator was old and that they would give me $150.00 for replacement cost. No one came out to even take a look at it. When my car was stolen so was my wallet, I had to cancel my credit cards. They were on... Read More
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Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Gina, thank you so much for your feed back. Whether it be good or bad, we want to hear your opinion. The issues you have endured in dealing with our business is inexcusable and we want to make it up to you and try to resolve this. Please give us a call and you can speak with one of our managers immediately. Thank you for your honesty and hope we can come up with a resolution.
Greetings! I wanted to pay a compliment to Paul Jones for being knowledgeable and helpful in explaining the full process and plans with AFC. He explained how the home warranty worked if there was to be a claim. Paul made sure I understood the processes as well as what I needed to do to make sure I was covered when it came to my A/C or heating system. Paul was also able to tweak the Gold plan to my satisfaction giving me the exact coverage I needed. After speaking with him I felt much more comfortable about the home warranty I was purchasing.
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Responder of AFC Home Warranty
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Responder of AFC Home Warranty
Kristian, we are happy to hear about your great experience with one of our sales reps. We believe that customer service comes first. We want to provide knowledge of how our business works up front and go over policies and guidelines from the very beginning of the first call. We want our customers satisfied in their choice of choosing us in servicing you. Thank you for your post, we are here for you!
This Company appears to be a rather dishonest fraudulent entity! In my readings of many of the Reviews regarding this Home Warranty company I was aghast with all of the terrible unethical thieving conniving machinations of this particular company that apparently many people all over the nation had experienced!
I bought a home warranty in May. In July my Ac system broke down. AFC had me get my own Ac service provider. They then refused to cover the repair. I have since had another problem with the same system and again they are refusing to pay. They also will not refund the money I have paid for the warranty. I would not buy this home warranty.
AFC handled our claim quickly and efficiently. The company that made the repair, Rhino Appliance Repair, did a great job. I was very impressed by the entire process.
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Responder of AFC Home Warranty
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Responder of AFC Home Warranty
Thank you, Bill for your post. We appreciate your business with us and look forward to continuing service with you.
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