Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10551 Customer Comments & Reviews
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The Service we received by both CHW and the company Mehan and Sons Air Conditioning and Heating were top notch. Everyone was quick to respond to our issue and our AC was fixed in a timely manner. The technician was very informative of what the issue was and promptly fixed the problem. Thank you to everyone for making this first experience with CHW a successful one.
I must say I am totally pleased with the service I received. Our AC went out early Sunday morning so I called for service. The tech came out and solved the problem right away. He quickly repaired the problem and our AC was back on. I truly recommend this service.
I just recently had work done from choice home warranty and I was very happy with their work I will recommend them to all my friends and others
they turn down more claims than any of the other companies. choice is denying a claim because dust was laying on the bottom of my ac unit. they claimed this cause a sealed compressor to be ruined by this dust. the unit is outside and if i cleaned it daily some dust would accumulate on a regular basis. the unit was serviced two months ago by one of their contractors and he did not report and issues with the unit.
I've used Choice Home Warranty's service 3 times now & I'm very pleased with both the response times & the quality of the service providers that were sent to do the repairs.
I called Choice regarding my refrigerator. The repairman was very unprofessional. It took 3 weeks to get the part that was needed. After replacing the door panel control, He advised me that I had a power surge. That did not correct the problem. Choice later notified me that the problems with the refrigerator were pre existing according to the repairman said there were multiple things wrong that had to have happened before the warranty and denied the claim. I later got another repair company to come and they replaced the control panel in the back of the refrigerator and that corrected all the problems. The repairman advised me this is a tactic of warranty companies since I had not paid... Read More
I am rating Choice Home Warranty a Zero! Please do not waste your money. We had a compressor go bad on our air conditioner. Choice Warrant totally denied the claim because they said there was dirt laying on the ground below the compressor and this caused the fan to burn out. The unit is a steeled unit and is located outside. No one at the company could explain to me how dirt blowing around would stop a 12 year compressor from working. ??!! Basically, it is this company's "policy" to not pay claims. Like I said, don't waste your money. By the way. the technician they sent to look at the unit was great, very knowledgeable. The technician did not feel the "dirt" had anything to do... Read More
We have been very satisfied with Choice Home warranty and have been able to get our garage door repaired, two toilets, and are in the midst of getting our oven fixed. Choice Home Warranty was the best choice we ever made!
Entered a request for a furnace problem at 8pm and received a call from the repair company by 915pm and furnace was repaired before noon the next day. It was not an emergency repair
I live in Texas and have been out of an air conditioner and heater since 9/23/16 and Choice still has not resolved the issue. They want to use their cheap parts and have sent the wrong part and broken parts so far. Also we had an electrical issue last month and the techs they sent were wearing some kind of dope shirts and my cows knew more about electricity than they did. On a dishwasher claim they turned it down due to my wife mentioning she had seen a bug on dishwasher one time , tech did not even check the washer he just turned in bugs and we were turned down. This is the worst company I have ever dealt with. Wasted many a day waiting on calls from techs or Choice that never came. Bad... Read More
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.