Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10551 Customer Comments & Reviews
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My experience with my latest Choice claim was excellent! I have had full satisfaction with Choice claims since I switched over to them from America Homeshield!!
Thank you!!
Satisfied Customer
I have had to use the warranty 2 times. both times the service was quick job done right and fast. first one they had to order part but only took a couple days. well worth the peace of mine.
I was looking for a home warranty provider that covered major homecoming appliances, AC units, and the best customer service. I have been nothing but disappointed with CHW. They advertised a product that would be there for their customers and that has not been delivered. I made 3 separate claims on my AC unit between June 2, 2016 -October 18, 2016 with the same problem reported. My unit was freezing up and not cooling my home. June 2 was the 1st call placed and freon. The 2nd and 3rd was July 16 and October 18 all for the same problem. Each technician that came out did the same thing- recharged the unit and added freon. I knew something was wrong because I was making too many repair... Read More
This is the worst home warranty company I have ever dealt with. I called them one my washing machine and my oven and both times they told me the problem wasn't covered.
They will fix small things like a drippy sink but when it comes to large items you better not count on them. The old saying you get what you pay for is very true with this company.
The service is terrible . If they don't want to fix they blame on technician told us this and that and technician says something else blaming them , disgusting service.
This company has a shady policy. There are some vital systems that are not covered and unless you read the 1000 page policy written in #4 font, you will not know until it's time to file a claim. My washer stopped working and I described the issue as "the door didn't open" rather than "it stopped working in the middle of the cycle". When I filed the claim online, It said I had to call and when I did they told me that the door lock was not covered. I still have the technician come to my house to check it out. The technician's assessment was that the main electronic module was fried and that they will let Choice know and order the module. Choice denied paying for the claim because... Read More
Not happy that my problem was not covered, but happy that they agreed to help with labor cost. Extremely happy with the business they sent to do the repair. Thank you
Our air conditioner stopped working. We contacted Choice on the internet and within about 30 minutes we were informed that a technician was assigned to our case. The technician immediately contacted me and scheduled a time to work on our air conditioner. He arrived on time and fixed the air conditioner in about 30 minutes. I am very pleased with Choice and the work that was done.
Very good service. Will recommend to any new home owners.
Very quick to send out someone to fix my problem
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.