Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10551 Customer Comments & Reviews
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Dryer was broken, it took 2 weeks but finally they are working with me to fix it. Thanks
My A/C unit would not turn on. I contacted Choice Warranty, they contacted 123 HVAC, We scheduled an appointment the next day. 123 HVAC repaired the unit. Everything backup and running. Quick and Efficient!
This is by far the most frustrating company I have ever worked with. Be sure to call them when you have plenty of spare time as hold times are generally in access of 20+ minutes. Of course if you press the prompt to order new coverage they answer the phone immediately. Once you submit your claim they dispatch a contractor. If you're lucky he will call you back. Most don't. Then comes the task of waiting for them to arrive, if they ever show. I have been stood up numerous times wasting countless hours and missing work. Many of the service subcontractors they hire are not knowledgeable or it is not their area of expertise. Their diagnostic assessments are frequently incorrect. I have had... Read More
Originally we experienced some differences, but Choice Home Warranty made it right and stands by they're warranty.
Home Choice stands by it's commitment to cover items that are under the warranty umbrella. I am not at all disappointed with your service or your commitment. You as company has stood be your word with no hassle.
Excellent response time to fix my AC.I called on a Sunday and by noon the next day my AC was fixed.
I had an issue with my Kitchen Refrigerator and it seemed like it was beginning to warm up instead of keeping cold when I went to get the Milk, it was not as cold as usual. Upon finding out that it was not left out or anything like that, I checked other foods and they all seemed warmer than usual. I tried to hike the colder setting but with no luck. so I called Choice Home Warranty (to use my warrant coverage plan) for getting it checked and repaired. They were courteous, and got me the right Technicians to come and fix it with no hassle and no issues. I also had an issue with my Stove top the day the Technician came and while the Technician was here, I mentioned to him and he checked it... Read More
I had an issue with my toilet, and called CHW. The plumber was able to be scheduled at my convenience. He came and within 15 minutes the toilet was repaired!
Great company and very fast service..
This has been the worst home warranty company that I have ever used. In addition to the $425 policy (which was fine at the time), my first claim, they only covered $90 out of a $955 bill. Their reasoning for not covering more was absurd! Do NOT risk going with this company. They are more interested in protecting themselves than protecting you! TERRIBLE!!!
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.