Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10551 Customer Comments & Reviews
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Easy to get ahold of and always answer my questions.
I would highly recommend you to anyone and will.
It was fast quick service. He was very good at the job.
Everything went exceedingly better than anyone could imagine. Choice was very fast in handling my claim and in contacting a company to handle the problem. I know I got lucky, but the company contacted me within minutes and had the plumbing problem completed in just over two hours (about 2-3 days faster than what most should expect).
For starters, their online references, like to OBB, warn not to do business with them. That is straight off of their home page. I have never seen such a level of passing the buck and finding a reason to deny a legitimate claim. CHW will exploit your claims to the best of their ability and find a reason not to work with you. Their sales office will promise you that everything is covered, and even the fine print seems to only exclude common sense damage, but then they will have one phrase or sentence that negates your claim. My air conditioning unit has a leak and they won't cover it because it had a touch of rust on it from...yup...the leak. So they will not fix my coil and if it comes... Read More
I have used Choice warranty about 3 times now and every time I've used it it was fast and very courteous service from the representative the people that were sent out to the job and took care of the problem the same day if you're looking for a great Home Warranty company this is the one to choose Home Choice
James with JB Services is an outstanding appliance man. He arrived early, repaired my refrigerator promptly and provided efficient, quality service. I've recommended him and his company to others. Thank you!
your claims agent who took my call was most helpful and worked out an issue with my account. I was very pleased in the way she handled it and my new claim. the contractor who did the repair was very professional and explained each step he was taking to clear the problem. he also made an effort to clean up after the repair
Don't waste your money with this company. I left American Home Shield and went to Choice because it was cheaper and had cheaper copays. I will tell you that you get what you pay for. Cheap work ain't good and good work ain't cheap. The problem I have is they send out very unprofessional contractors who do poor work and I had several problems where I made an appointment and the contractor would not show up and would not call to reschedule. I have learned my lesson and will not renew this policy
Since the warranty company had no one, they told us to find someone. I went on Home Advisor and contacted Clifton Sommer owner of Total Appliances. He did an outstanding job and also is a veteran. Very very happy we found him. Thank you Choice Warranty.
First contact for A/C service was disastrous. The selected service company responded within 5 hrs.. Inspected problem next day. Located leak in our 10 year old "Goodman" A/C unit's evaporating coil. Service company reported their findings to "Choice Warranty". Independent of commercial ad, that everything will need service in time, rust on your evaporating coil, voids contractual obligation to repair. PLEASE READ " Section F-1, Limitations of Liability "Malfunction or improper operation due to RUST or corrosion of ALL systems and appliances". Now independent of having a Choice Home Warranty - I am stuck with a possible $6000.00 repair/ replacement bill. YES> I AM STUCK, STUCK.... Read More
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.