Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10727 Customer Comments & Reviews
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useless, you guys just deny all claims, call it exclusion, shame on you
The service provided by Sams isn’t completed yet. He came out and checked out our dishwasher. It needs a new part and we are waiting for it to come in. Once completed I’ll be able to make a complete comment.
It took a long time to get some out here to fix the shower. When he did come he was here around half an hour left to go get a part came back 4 hours later. I was not very happy could not do anything at all.
Very understanding and helpful. Willing to work with us on trying to reach a resolution.
very frustrating company and their customer service and even the escalation or incident management. They are very rude and doesn't approve your claim when you need them. The always mislead you via email or phone call but at the end cancel your claim. They don't bother about customer. Please go through all their reviews and most of their reviews are fake but the actual issue with the claim and the peoples who filed the claim there you will see the actual issue. Do through review before signing any contract with them.
Very reliable company. I signed up few months ago, then my washing machine broke down. They sent a well experience guy to fix in a minute.
Thank you,
Would appreciate if associates receiving a call for claims was better versed in the English language. Thank You
Technician was professional and through with his diagnosis. Was not able to fix the unit. Requires a blower to fix the unit.
I had a combination home electrical and dishwasher issue. CHW assigned, dispatched and followed up with each visit and the problem was resolved. I was very satisfied with each technician and they were most helpful to explain the problems and resolutions.
Very professional paid attention to details. He explained the problems and answered questions.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.