Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10720 Customer Comments & Reviews
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Not Happy!!! First off, we live in Michigan and it's winter. On Christmas eve our boiler went out. I went online and filed a claim. I heard nothing back from them for four days. The weather was pretty mild at the time, so I tried to be patient with it being the holliday. We were able to keep the house decent with our fireplace and a couple space heaters. I called them on the fourth day to find out what was going on. They were pleasant and sent out a tech. He checked out our boiler and made his diagnosis. The warranty company stated to his boss that it was a covered issue and asked for pictures. The tech took a few pictures, sent them to his boss, then immediately called his boss. In that... Read More
Be VERY careful about the fine print on the warranty. Our refrigerator has a recurring problem with water freezing in the bottom of the refrigeration compartment making it impossible to open the fruit and vegetable drawers. This has been repaired by the Choice technicians temporarily three times. This time Choice refuses to pay the claim. Their coverage does not cover drains or stoppages. If the drain causes the refrigerator not to function correctly why is it not covered. I expect because that is a common problem and they do not want to pay the tech to fix it. Still, READ THE FINE PRINT!!! I am not a satisfied customer
I have had a few bad experiences with Choice. If you are considering buying a Choice Home Warranty, be sure to read the agreement very carefully. The Sales department does not go over everything with you. A lot of items they cover may need to have a periodic manufacture suggested check-up from a non-Choice vendor (paid by you) in order to be covered in your Choice Warranty.
This warranty company is awful! The seller of the house we bought used them for the home warranty, a month into owning the home the hot water tank went out. We called the company, it took two days for the technician to arrive, he said we needed a new tank and left. Two days later another technician came out and was unable to look in the tank because his wrench broke. Choice HW called us and said our claim was denied because there was sediment build up which caused the wrench to break and it should have been flushed out every 6 months. First of all, we just moved in so we have no control over what the owner did or did not do to maintain the tank. Second, the technician NEVER EVEN OPENED... Read More
Only had one month going to cancel first claim denied said problem pre-existing not acceptable paid for one year service up front will look for another company
I looked this company up online and decided to click for a free quote. literally 10 seconds later, my phone rang with an agent from this company. When I told him I needed more than a few seconds to look over their website, he sighed loudly and sarcastically and hung up on me. Literally 30 seconds later, I got yet another call, and when I told this agent that I wanted more than a minute to make up my mind, he said, "It's alright with me if you want to pay more..." and that's when I hung up on him. I think I'll just pass on this company if this is their M.O.
This company does not cover what their coverage states. When they say they cover ALL components and parts, they most certainly do not. They have continued to reject all of my claims even though nothing was my fault, but product malfunction. Low cost to have someone come out; however they cover very little. Read terms and conditions...they don't even abide by their own.
The warranty says they cover hot water heaters,the whole unit but not additional storage tanks.If your hot water heater leaks,they charge $55 to look at it and then tell you the hot water heater is not covered because the tank is not part of the hot water heater.True story ,as ridiculous as it sounds
Very poor choice for a warranty company. This company is dishonest and finds every loop hole to not cover a claim. I was with them for 1 month and 10 days and had to cancel due to their very incompetent subcontractors. They use subpar contractors to do their work and they find reasons to not approve the claim. I have had a warranty company before and did not go through any of the issues I had with Choice warranty. To make it worse, upon canceling they tried to overcharge me - they told me the cancelation fee was $50 which was actually $37 and they pro-rated by the month as opposed to the days so 10 days actually turned into 30 days for the pro-rated amount. Use American Home Shield or a... Read More
TOTAL RIP=-OFF AND SCAM. AFTER BEING PRE-WARNED ABOUT THIS COMPANY I RELUYCTANTLU PURCHASED A POLICY, AND REQUESTED AN ADDITIONAL COVERAGE PROGRAM. I WAS TOLD IT WOUD BE A 30DAY WAIT BEFORE SUBMITTING A CLAIM. WHEN I DEID, AFTER 33 DAYS, IT WAS TURNED DOWN. THEY CLAIM IT WAS A PRE-EXISTING PROBLEM, DUE TO THE AGE OF MY REFRIGERATOR. APPARENTLY, THEY CALIM, THAT DUE TO NORMAL USAGE, THE ICE-MAKER STARTED TO DETERIORATE FROM THE CATE OF PURCHASE, TGHEREFOR BECOMING A PRE-EXISTING POLICY. WELL DUH, OF COUSE THINGS WEAR FROM USAGE. THAT OS WHY I BOUGHT THIS POLICY. THEY HUNG UOP ON ME, AND THEN BLOCKED MY CALLS SO THEY WOULD NO ONGER ANSWER ME. I HAVE CONTACTED THE BBB, AND THE POSTMASTER... Read More
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.