Choice Home Warranty Review
ConsumersAdvocate.org
10,681 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
10681 Customer Comments & Reviews
Loading Reviews ...
Stay away from this company. They have been banned in 12 states. Just settled a large lawsuit. Choice Home Warranty is a scam.
Choice is the worst warranty company, they cover very little, always a reason they will not cover. was told when I bought the warranty they cover feron, well no they don't if it is secondary .... hold in pipe, not covered.... compressor just went out not covered... reason... short to ground was what the tech put down, normal wear and tear..... Choice reason they said was it wasn't maintained... wrong.. they never saw any pic or records about it, then they changed the reason to the compressor goes out for 4 reasons elect surge, feron contamination, overflow restriction or factory defect. RUN RUN as fast as you can from this company.
My tenant reported an electrical problem but the request was subsequently suspended. Even though the electrician never had to provide service, the follow up by Choice and the service technician was outstanding. In view of the tenant and my apartment manager being very difficult to reach and not responding very well, I feel the service from Choice was excellent.
Absolutely the worst customer service ever. They used every trick to make the claim process as difficult as possible. They have also cost me hundreds of dollars getting tests carried out by different engineers, claiming it was part of their claim process.
Now, after several weeks from the original date of the claim, they have refused to pay for repairs to my air conditioning system, claiming its due to "lack of maintenance", this is despite an engineers report stating structural failure. I am currently seeking legal action against the company.
I put in a complaint online about faucets leaking from the handle. No response. I entered it again, no response. I tried to call and was told extended wait times so I hung up. I sent two emails a week apart. Absolutely no response from either. I gave up, until, my water heater is leaking. I call them. They are going to send someone out. I ask about the faucet complaints. I was told they don't cover leaking faucets. That would have been nice to know, 6 weeks ago. Oh and the water heater isn't covered either even though it says on their web site the water heater is covered, the fine print says only parts, not the whole water heater. Policy cancelled........
Have had several claims this year and Choice warranty has already paid for itself. They. quickly assign a repairman to your claim. I have been pleased overall with them.
I made a switch from American Home Shield to Choice Home Warranty thinking I'd save a little money on the service call. Well, I might regret that change. I submitted a claim on my AC unit. The repairman came out, I paid the $45.00 service fee. The fan motor on the outside unit gave out and I needed a new one. CHW told me my claim would be rejected because it was "pre-existing". I don't even know what to say. It was working when I bought the warranty and a month later, its not. The claim supervisor said she would off me $100.00 payment on a $185.00 repair as a good will gesture. I accepted politely but Im not happy at all. I had American Home Shield for the 3 years prior to... Read More
Service was fast and efficient. GDR garage door company was very professional and pleasant to work with, gave me updates on all times and dates until job was complete.
I discovered an issue with my washer that was not under my control. Even though Choice said they couldn't cover my claim, the representative (forgot his name) went out of his way to get authorization and got a large portion of the cost of my new washer covered! Now that's great customer service!
We have had a great experience with Choice Home Warranty. Our washer broke and wasn't able to be fixed, we received money to buy and new one. Have enjoyed being a customer with them!
Top Rated
Our Partner
Save Big! $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 6,600,000 Service Requests Handled
- Covered Over 2,000,000 Homes Across the USA
- 24/7 Call Centers for Customer Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.