Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10720 Customer Comments & Reviews
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We are having a hard time with this company. We have a claim in now. hopefully it will cover. We have a spa Go out does not cover it because it is in our floor not in the ground. We paid 2 years for this coverage and found out waste of money. Got reimbursed $40 and they will not reimburse for the full two years. Had a Air condition go out does not cover. We have a claim in now with our water pump. I had to find our own company because we had to wait all weekend and still they did not have someone. Paid ourselves hopefully they will cover the cost and reimburse us. Fingers crossed. All of this has gone out in a few month period. Company is not friendly. All that money down the drain,... Read More
A little more than a year ago I switched to choice home warranty to cover warranty for my home. As per their offer, I paid for 5 years warranty in advance. Until last week I used them only once for a very small issue. Last Thursday reported lack of cooling (claim #57134237) and they sent someone to check. There was no Freon in the AC unit, so they asked me to do Leak check at my cost, as they did not cover this. I got it done from their technician and paid for it. The findings were that evaporation coil is leaking and needs to be replaced. Now they are telling me they won't cover this. When I purchased the warranty, i was told that all air condition issues were fully covered. They are... Read More
this company is bad news. avoid them like the plague. I have called several times for problems. I paid $45 service call each time. NO work was ever done. No follow up apt to do work was ever made. NO follow up from Choice warranty regarding work done to my satisfaction no follow up. nothing EVER completed. made many calls to no avail. I am out money and they have NEVER fixed a thing or shown up again. no communication form Choice Warranty or their vendors. waste of money. refused to refund me for service calls paid. they said 'they are visits'. I said 'then why do they call them service calls and shy am I paying this?'. I call, tell them exactly what's wrong, they show up not prepared to... Read More
Choice sent the Wire Nutz team out to fix my thermostat brcause the old one burnt out. They were very professional and fast while setting my mind at ease. Thank you Choice Warranty for having such great service!
WORST HOME WARRANTY EVER!!! I have been extremely disappointed in the service and loyalty of this company. They are definitely NOT interested in customer service and assisting with home problems. DO NOT USE THIS COMPANY. We have had 2 TERRIBLE experiences with this company. Canceled and will NEVER USE AGAIN!
I had technicians come out today & they took care of 2 service calls. The techs were so nice. I'm glad I made the decision to sign up with CHW. I'm very happy w/ that choice.
I loved them at first, nice I thought, then I call for a toilet leaking, they give me a no. said someone will call in 24 hrs. no call then days later they call say they have no one in Bryan, College station tx to fix it so if i will get someone they will fix it. So I get a plumber out of phone book he comes out ready to fix it and they say I have to pay as I called my own person. This is sad I am a widow needs help and they took my money and will not help me at all. They called me told me to get someone then say they will not pay. Do your self a
Do not get involved with these people. They will dig deep to find any reason to deny your claim. When my claim was denied I ask for a written detailed expiation why the claim was denied. I have not received a response. I found the claims personnel, including the claims manager, to very rude and nasty. They read from a prepared script and could care less about you or your problem. Don't waste your money !
DO NOT EVEN THINK ABOUT USING THESE PEOPLE. THEY WILL DIG DEEP TO FIND ANY REASON TO DENY YOUR CLAIM. MY CLAIM WAS DENIED AND I ASKED FOR WRITTEN DETAILED REASON FOR THE DENIAL AND HAVE NEVER RECEIVED AN ANSWER. I FOUND THEIR CLAIMS PEOPLE INCLUDING THE CLAIMS MANAGER RUDE AND NASTY. THAY READ FROM A SCRIPT AND COULD CARE LESS ABOUT YOU.
I was pleased with the response time and the company who came to repair my washing machine. Unfortunately, it could not be repaired and Choice Home Warranty offered a fair amount to replace it. Overall, it was a very positive experience.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.