Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10729 Customer Comments & Reviews
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The technician communicated what time he would be coming the day before and came at exactly that time, with a warning call before he arrived. He worked swiftly and efficiently to get my dryer back working and got it done in no time. Very professional.
The 2nd person helped a lot about my concerns . The 1st customer service completely messed up my plumbing issues. The 1st person has poor listening skills and did not even really understand my concerns . The 2nd customer service corrected it . Ies a concern a it’s language barrier and depth of understanding. I am very disappointed
We got this as we are getting older and can't do like we used to people that we talked to check on price were very nice and helpful would recommend them to all veterans take advantage of this
The appointment was scheduled for 10-22-23 between 11am and 3pm which was a sunday. When no one showed up I called and was told they don't work on sundays. So why was it scheduled that way? Tech came on monday and did the work.
The sign up process was easy and seamless. Daniel was super helpful and thankfully explained all the packages to me in detail. I’ll report back when/if I make a claim. So far so good!
I have been a property manager for 35 years. I have used numerous home warranty companies...all the "big" ones! When I found Choice Home Warranty listed as one that now serves California, I called for the particulars. I was lucky to have John Rosario answer my call. He is extremely knowledgeable about the company and the policies and explains them thoroughly. He is extraordinarily efficient. His customer service is exemplary. These traits are so unusual in this day and age. He is eager to ensure that you know you can call him anytime. You have your own personal representative, not a toll free number that runs you through grueling voice jail choices only to find after a 30+ minute wait... Read More
Jason from Appliance Remedy was on time and very professional. He was literally in and out in less than 30 mins and cleaned up after his work. Issue resolved for dryer !!
Happy with the service provided .
This Will be my first time submitting a claim? So this rated is based on how easy it was to submit a claim. I am LOOKING forward to making a nother or given another rating once we see how well.
They solve my claim issue.
Afrim from Dallas Champion is an exceptional electrician. He swiftly addressed and replaced my broken breaker, demonstrating profound knowledge. Throughout the process, he ensured I comprehended each step, making it educational and reassuring. Beyond his expertise, Afrim's kindness stood out, making the experience truly commendable.
I'm impressed with the compassion the people I spoke to. They explained the process pretty well, I only wish that I was allowed to contact the repair company myself because we list a lot of meats and vegetables when our refrigerator and freeze went down but over all I'm pretty satisfied.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.