Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10729 Customer Comments & Reviews
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An appointment was made by Choice for a plumber , flawless to come to my house on Wednesday Oct. 11th . I took the day off, no pay. Upon contacting the plumber as per phone number listed on email, they said they weren’t coming after I already was waiting a half a day. They lied and blamed Choice that they were just contacted prior to my call. I spoke to a supervisor from Choice . After investigation, she apologized that they couldn’t keep the appointment. They would reschedule the next day which I wasn’t about to take off again. I did not want anything to do with them since they cared less that I lost a day . They only have 1 plumber working in the adjacent areas. I requested another... Read More
I DO NOT highly recommend CHOICE Home warranty Insurance company. They are NOT Honesty for the coverages: See below details that I had a bad experience with them. I have a home owner insurance with CHOICE which is covered in Airconditioning and Heating - Total Service Package provided by Choice Home Warranty (CHW) since 08/06/2023. On 09/09/2023, I claimed the residential air-conditioning problem and requested the service to Choice Home Warranty. On 09/19/2023, Their vendor - HVAC technician from Climatrol Heating & Air Cond Service stopped by my place and checked the diagnosis and they found two problems to fix: 1. Air Blow Motor not working 2. Wheel attached motor not working, and... Read More
Nick was great at communication. He kept me informed of his schedule and arriving time; which was greatly appreciated. Once he got here he knew exactly what was wrong after asking me key questions. Thank you Nick for explaining everything to me, and also for letting me know to keep an eye on the ice maker in the next 90 days.
Problem diagnosed and resolved in one hour. Highly satisfied and would recommend.
Shakira is an amazing person to deal with. She is super polite friendly and professional. We appreciate her throughout this entire tire process. 😊
The technician called ahead to confirm his appointment and ensure it was still a good time. He arrived promptly and completed the repair in short order. Color me delighted!
The technician seemed very knowledgeable in his field. I think die to having a home warranty there are delays in getting the services I need, so any frustrations I am dealing with are die to the choice home warranty people and not with the technician. As a result my problem is still not resolved.
Monte was personable,and honest in his evaluation of the problem. I appreciated that he did all he could to help me.
Your representative was most informative. I liked what he was saying. Sometimes a company may tell you something that is not exactly true. Your representative was exactly right, your company is rated number one in Home Warranty companies.
Thank You.
good price, helpful customer service, good plan and easy payments with senior plan.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.