Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10718 Customer Comments & Reviews
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Dishwasher was 23 years old. Replaced unit! So thrilled! Love me some CHWPRO
:)
Justin Adam, was exceptional in repairing our garage door. The door is 17yrs old screw drive type. The warranty only covered the motor. We asked Adam, what he can do to fix the door. He gave us a reasonable price on the repair. Went to work on same and when he was done just like new. No mess to pick up he cleared everything. Has great communications skills answered all our questions. But more than anything we were extremely happy with his work. We have been members for 15yrs with Choice Home Warranty, and we will continue their fabulous service. Thanks again Justin Adam. You deserve a pay raise and promotion. , From the Ramos Family
The company has been great Air Pro has great tech who are trained to do what is needed. They come find the problem and fix it.
We are so blessed to have Choice Warranty. Our dishwasher stopped working. CHW sent out Razor Sharp Appliance Repair. The technician was able to repair the shorted wires in a matter of minutes. It only cost our minimal service fee. We have also had our refrigerator, and hot water heater replaced through CHW. I highly recommend.
Joe from Class A Drain Plumbing & Rooter came to fix my leaking toilet. He is nice and friendly. He is on time and did a great job. I'm very happy with his service. He is on time and knows what he is doing.
Had tech come out to access pool equipment, just a gasket that broke going to filter tank, and he confirmed typical normal wear and tear, since it was 20 yrs old…. And I get a email from you saying that the technician says it was not normal wear and tear and therefore you denying the claim for what a $30 $40 gasket !!
Makes me rethink why I pay monthly to CHW!!?
I have just purchased the Choice Warranty. I was impressed with how easy it was to understand and make choices regarding plans. I found the plan pricing reasonable also.
Service appointments are scheduled within a day of puttting in a claim with qualified companies.
I was impressed with the prompt response for my last claim, but still concerned about the delayed appointment. I suppose that's normal.
I had the pleasure of speaking with Chris Ijandipe tonight. He was very helpful, knowledgeable, pleasant, and honest. He answered all my questions. I was able to sign up with ease and start my coverage.
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- Over 6,600,000 Service Requests Handled
- Covered Over 2,000,000 Homes Across the USA
- 24/7 Call Centers for Customer Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.