Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10731 Customer Comments & Reviews
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All Star Pools is a family run business. The customer service is second to none. They also saved CHW money on my prior repair as his inventory is extensive.
I would highly recommend Jay from Cool N Arizona. He came right away and was extremely helpful and knowledgeable.! He took his time explaining everything to us regarding our air conditioning units. In addition, he came in the house and looked at all the vents. He really was excellent. We are not full-time residents so having a trusted service person mean a lot.
What I called repair, you called maintenance even though I provided evidence of 17 years of payments to HVAC service providers. The case manager was useless.
Worst company available and I am cancelling the contract with them. They waste my time and monay and do not cover claims as promised.
He knew what he was doing and was friendly. He arrived on time
The issue with the electrical system. It took to the week to come! After that I get the response, - "Based on the information provided to us by you and the Service Provider(s) assigned to your claim, it has been determined that the electrical system is being overloaded". Really! It is the same load in years!
We put in a claim and it is taken care of immediately.
Always a quick response by customer service and timely scheduling of techs
I appreciate Choice using competent, polite and efficient technicians!
Anderson Air just replaced a compressor on my Trane air conditioner. The technician didn’t leave until we felt the a/c “ back to normal” which was only a minute but he wanted to make sure “ all was good”!!
Our claim experiences with Choice Home Warranty (CHW) and Technician Dewey were exceptionally positive. CHW was very quick to set up the claim and moments after Technician/owner Dewey of 417MARS LLC texted us with a time for the service call the next day. He came in four hours sooner than the initial time given. The diagnosis was quick - a failed control board. Dewey left the house stating that if he can find the part, he will be back in the afternoon. If not he would come the following week. Fortunately he got the part and texted us saying he is on the way. It took him a few minutes to replace the control board. The refrigerator is working like a charm. Unlike a previous... Read More
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.