Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10731 Customer Comments & Reviews
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The repairman was very thorough and polite. I explained to him I had my yearly inspection of my heating and cooling system and the serviceman found rust on the coils. The service person advised me that there was excessive rust and it could be toxic. Your repair person advised me that the warranty did not cover the rust. It was my understanding the a warranty was preventive coverage to avoid system from failing. he did advise me that choice warranty would not cover the rust, but did advise me if the system fails they would replace the parts. I live in Las Vegas and we depend on a functioning system during the summer. He did take pictures and it was evident that there was significant... Read More
A professional process and answered all questions! Final quote was significantly lower than my current Home Warranty provider!
Choice is really good about taking your claim but sometimes it is difficult for them to get companies to complete the jobs that are needed.
The technician was great. I can't say much about your company. You denied my claim to fix my heat pump. You've been giving me the run around on the problem with my furnace.
The sales rep did not tell me about the additional $75 fee I had to pay when I make a service call. I feel this was dishonest and Im worried about the company I have signed up with. For that reason I must give them a low mark.
Electrician was great . He knew his job and cared. Problem solved. Also in time .
The yech was very knowledgeable and helpful.. This was my first claim and the process was very easy..I would recommend..
They were quick in responding to my claim and a technician immediately scheduled to check on my A/C. The technician was thorough, respectful, and punctual with feedback. I’m so glad to have my home warranty! It’s a life saver!
For Choice to locate the cheapest microwave on the market to compare the price and not pay me for the same price of the microwave I owned, is not fair. I am very unhappy.
Great warranty , my refrigerator was over 10 years old and out of warranty, CHW gave me a gift card to cover the replacement, well worth it , thank you CHW
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.