Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10720 Customer Comments & Reviews
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Very Prompt service. Easy to register the claim. Immediate response to the problem and designating knowledgeable technician. Keep it up your performance.
I am very satisfied by the great service I got from Choice Home Warranty and the Technicians assigned to our home. Amazingly satisfied by the company prompt and efficient service
Rex the representative who helped me file a claim did a phenomenal job and provided me with exceptional customer service l!!
I have been using Choice Home Warranty for four years now. I had several failures in my heating system, refrigerator, and microwave. Choice has a simple and efficient web-based service request submission system. I usually receive a quick response with an assigned repair company, and it takes a couple of days for someone to show up. They can usually repair the problem on the first visit unless they don't have a required part in which case they return for another visit without pay. On the last problem we had with our GE refrigerator, Choice used a GE service technician which is always the best. Overall, I am very satisfied with the service even though I signed up as protection for serious... Read More
The technicians arrived on time. Worked efficiently. They both were pleasant and respectful. They fixed the issue right away. I liked my experience with them more than the home warranty company itself.
My over-the-range microwave was not heating, and an element needed to be replaced. Choice decided it was cheaper for them to replace the microwave, but they only allowed us $191. My microwave is over $600, and it costs $160 just to have someone install it. The lady tells me the microwave is on sale on the GE website, but they are giving me a gift card for Lowe's, so how is that helpful? I switched from AHS thinking Choice was better; that was a big mistake.
The gentleman who came by did an excellent job repairing my washer!!
The technician was very knowledgeable took his time and after a couple of hours found the problem and fixed it refrigerator is working fine for now it wasn't the worst experience but it was pretty bad waiting without Refrigeration for a whole week until the technician showed up so if you can improve that you'd be a better company no fun to live 5 minutes without electric Refrigeration thank you Tech was excellent courteous just a nice guy you're lucky to have them truly yours Stan
All American Appliance technician "Colby" was sent to my home for washer repair. Colby was very punctual, professional, very well-mannered and explained, /showed me pictures of my washer and its problem's. Colby also explained the process of whether it would be repaired or replaced. Applause to Colby and All American Applicance for a job well done. Would highly recommend to anyone!!
He did an excellent job fixing attic fan , But when coming back out to the stairs coming down into the garage knocked 2 big holes in drywall ceiling That I am having fixed, won't now the cost till they come and finish the work???? If I know you all that well you won't offer any compensation for the fixing the ceiling?????
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.