Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10720 Customer Comments & Reviews
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I submitted a claim to repair my well pump several days ago. The water pressure is low. I received a message CHW was "working on" getting a technician. I paid a premium to cover my well and septic systems. On the positive side I had a previous claim on my oven which was handled promptly and correctly.
No comment for doing your job. The vendor was knowledgeable and polite.
I have had other warranties for the home and they take about 3 to 5 months to fix a water heater.
It took a long time to get a service tech to come out but we were very happy with the one that came. For any future claims we would like her to come.
I have been a customer for about 10 years, your service has plummeted and according to conversations with several service people, you are not treating them well either, there have been a few locally who will no longer work for you. I am seeing more reason to cancel my contract and take my chances.
The company you sent was absolutely awesome. After having another company come in, without diagnosing the problem, he diagnosed the problem immediately then went about fixing it and making sure it was the only problem. I was beyond happy. Thoroughly satisfied with the work.
They were on time very nice and made sure they clean up after finishing the job
Starr contractor came and diagnosed and repaired my air conditioner. He was very prompt and courteous.
Christina Williams is a super star. She represents Choice Home Warranty with excellence. Plus, I've been a Realtor for a long time and Choice Home Warranty seems to beat the rest without even trying. Every client of mine that has used them has been extremely satisfied!
At present I am deeply dissatisfied with your company. I have been a customer for four years and have had to fight for every reimbursement attempt for submitted claims. The first was a plumbing issue that I had that Choice didn't cover because the customer service rep it was not within the house. The second was a heat pump issue that occurred this past summer during a July heat wave. Choice couldn't find a rep to service the unit and they told me find an HVAC company, and they would reimburse me minus the $85.00 service fee. I had a reputable company come out and service the unit. Upon applying for the reimbursement the customer service rep at Choice told me they wouldn't reimburse me... Read More
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.