Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10714 Customer Comments & Reviews
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My toilet was leaking and the technicians said they needed to pull the toilet to replace the wax ring. They called ya'll and they were told by ya'll that you would only cover $50.00. they said they couldn't do it for that and their boss said they needed to leave. So, I'm very dissatisfied with your performance!
Hopefully ya'll will do better next time. But at this point, I would not recommend you - the techs said 2 home warranty providers were much better to work with so I'll keep that in mind.
Ya'll continue to lower my expectations which I guess is the point.
My representative was very thorough and knowledgeable, Answered all my questions before I purchased the warranty, Definitely will be giving him a referral.
Very helpful customer service! Placing a new claim was simple and understandable.
You guys are very fast and efficient when it come to payi g for the claim or fixing it
Technician was good. Cost for service visit by choice home warranty $100 is too high compared to other companies so we will be switching to American home shield.
I have previously (2 days ago) sent in a review. VERY satisfied.
Highly recommend. Easy process from start to finish. Quality and professional contractor was sent to complete my work.
The information about my claim was provided in a timely manner. I appreciated the detailed reminder that was provided.
Will’s electric was terrific! He attacked our fan issue, repaired, and helped us understand how to use it. Such a nice guy!
It's very difficult to place an order with messaging service. I place two orders with representative for plumbing work for two different items and got charged two different service charge totaling $130 using the same Company. It supposed to be $65. Plus, the company charge me an extra $10.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.