Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10722 Customer Comments & Reviews
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Quick and courteous technician scheduled within a few hours of the reported claim.
They have been lifesavers for us. We have had a number of appliances die almost at the same time and Choice came to the rescue saving us a lot a money at a time when things are really tight.
When someone takes the time to recount a positive experience, it speaks volumes. And so we would like to request a small favor – a testimonial that will give others a sense of the experience and service CHW offers. This testimonial can be as short or as long as you like. It is valuable to our future business and, just as importantly, allows us to continuously improve the level of service we provide. When someone takes the time to recount a positive experience, it speaks volumes. And so we would like to request a small favor – a testimonial that will give others a sense of the experience and service CHW offers. This testimonial can be as short or as long as you like. It is valuable to... Read More
Great service received from the Choice Home Warranty. We have placed a request for the Stove, onsite repair person contacted so promptly. He arrived home in timely manner and did fantastic work. Sorry I totally forgot his name .
Thank you
Kinnari B.
The person who help me was Mr. Leo S. He was very good and answered all my questions and was so fun to talk to. I hope this work out with no problems. Thank you.
Just had a great experience with a customer service rep (Richard Kelly) who was most helpful and informative. His demeanor and professionalism was outstanding. If everyone in this company is like him they will have many, many 5 star ratings. So far, so great.
It is easy to make appointment the complaint I have it takes a few days for you all to find someone who service my area and does home warranty contracts. The price is much better than AHS I previously had.
Chris from Superman Handyman did very prompt service. Thanks fortaking care of the issue
Worst warranty company that I have ever dealt with. They don't cover many things and claim that the entire appliance is covered when it is not. Put in an online claim for my refrigerator as all the lights were malfunctioning. The first contractor assigned cancelled because we were out of their service area, they notified CHW but CHW did not reassign me. On the date of the appt, I waited for the technician and after waiting the entire appt window, I called the technician to find out that he informed CHW a week prior. I called CHW to get reassigned. Reassigned to another contractor that came out and simply looked at the unit and CHW determined that the part was not a covered part. Filed an... Read More
The last technician sent in was great, did a thorough review, and confirmed with the other two companies that Choice sent in, that the compressor needed to be replaced. Sadly, Choice Home Warranty decided to keep trying to find someone who would give them a reason not to honor their selling point "if we can't fix it, we will replace it". The first tech came on December 8, 2023, and Choice took over 2 months before they honored what the first tech had said, "replace the refrigerator!" We went 2 months without the unit working, ruining the Christmas holidays, etc. without the refrigerator running, just kept putting it off trying not to be responsible! They kept telling me they could not... Read More
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.