Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10722 Customer Comments & Reviews
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Luis was fantastic with us. Professional, friendly, took the time to get to know us as a household, was very thorough and informative, gave us all our options for repairs and service. Didn't try to nickel and dime or get any kind of upsells. A breath of fresh air. Villa Home Services has earned a loyal customer.
Our service was quick and efficient. The repairman was polite and knew his craft.
After calling Choice Home Warranty about a problem with my refrigerator, I received a call from a repairman in less than a half hour. I was scheduled at that time and my fridge was fixed in a matter of days!
Make it easier for seniors to sign up , larger bolder fonts.
when I got this home warrant was told that if a appliance coold not be fix they would replace it or give you one of the next equal value , Found out in the contract when my stove was not able to be fixed that there was a clause I was unaware of the they would give you a gift card money amount . For my stove i was offered $255 which was a insult . I was unhappy so they sent me to a case manage where i was offer 400 than later 455 . I advised them that my stove had steam , self clean , bake, slow cook , warm that did not matter . she told me to look in lowes 400-500 dollars but none had self clean after not having a stove from thanksgiving till after christmas trying to get higher ups to... Read More
The Sears technician was very quick and efficient. Advised me how to keep my dryer running smoothly. He was very friendly and knowledgeable.
Choice Home Warranty has lied and not completed services since I signed up in Nov 2023. I had to call weeks later and multiple times to be provided copy of my policy. Service Fee was wrong and I had to request this be correct minimum of 5x. I requested repair for toilet leaking and whole house fan, which they verbally reported they cover (many reps stated whole house fan and attic fan are interchangeable terminology). They approved of me locating AC repair to determine what needed to be repaired on whole house fan. Once I submitted repair they informed me a house fan was not covered, as many staff verbalized over the months, and which they approved of having someone respond to provide... Read More
I completely regret choosing this company! Waste of $ and nothing but headache after head ache! Employees are the rudest I have ever dealt with. I DO NOT recommend!
I live in a rural area that is 50 miles or more from city of 30,000 people or more. I have had a service contract with CHW since March, 2022. My first service request was in April, 2022 for an AC/Heat Pump failure. CHW could not find a contractor to do the repair within 4 hours and it was a hot day in Central Florida. I call the company that installed the unit about 7 years previously. They came and repaired the unit and the part was still under warranty and did not cost me. I paid the local service man for a service call and I applied for reimbursement with CHW and the paid for the service call. Second Request was in July, 2022 for our range oven not working. CHW took several days... Read More
Cody called ahead of arrival, was professional, efficient, knowledgeable, pleasant, worked cleanly and well and communicated well throughout. He was informative and respectful of my property and I can't say enough great things about him and his service. Excellent!
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.