10 Best
Home Warranties
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Home Warranties
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Fidelity National Home Warranty Review
ConsumersAdvocate.org
146 Customer Comments & Reviews - see all comments
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Fidelity National Home Warranties is a California-based company with over 25 years of experience in the industry.
The company offers a convenient automated repair tracking system and consistent customer support through a team of highly trained local service providers and sales agents.
Fidelity National Home Warranties holds a Better Business Bureau rating of A+.
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146 Customer Comments & Reviews
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I am on hold once again whenever I call for service. Your web site does not work for paying the fee or getting a call back for service not completed. I so upset with the service your company has supplied the last year. Long waits for an agent to answer, contractors never fix the problem with one call, usually takes several. Currently a plumbing company went to my rental. Turned off the hot water to the bathroom Jack & Jill. Said they would be back with parts. It’s been a week and I just got word from my tenants, plumber never called or returned to fix the bathroom. So family of 4 is sharing one shower. This is ridiculous! I am switching to another company
I have been with this company since 2013, and it is only because when the expiration comes up that I have forgotten about, I hurry up and renew and then forget to find another company. I ASSURE you, then will be canceled in the next two months. I called in for a plumbing issue on May 18th, the plumbing company was here on the 21st, they needed to order parts, and it's June 10th, and here I sit with my leak. I have called and called and called I can NOT tell you how many times, and "authorizations" will be calling me today (just like the day before, and they day before that, and so on). This is the absolute worst company I have ever dealt with, and they will be on their way out the door... Read More
Wish I could select "0". I'm so disgusted by your quality of service and credibility of your warranty because I got burnt by one of your contractors who came to my home to fix the Gas Range and in-turn broke the glass top. If the company had been willing to stand behind the warranty, I'd have given 4 stars (taken off one star for quality of Contractors). Here goes the story... - On March 20th, the Service Tech came home to "fix" our Gas range that was having ignition issues as well as a burner that was intermittently going off. Same morning I had used the range (for breakfast) and didn't see any damage. BIGGEST REGRET: NOT TAKING PICTURES OF MY APPLIANCE BEFORE TECH ARRIVAL & NOT... Read More
I had to call to call the customer service line on 2 different occasions. What I found was both representative to be very nice, very helpful, understanding, very personable and sympathic to my situation! I couldn't have asked for better service. I'm just sorry I didn't get their names to have them personally recognized! So for that I give them 5 stars!
FNHW is border line fraud. Here is my example: refrigerator - broke down. Called the warranty line and they send a tech, 3 days later. Temperatures outside are around 75. Long story short, they dispatch the tech 4 times, the refrigerator can not be fixed, and the tech informs the FNHW that the refrigerator is "irreparable". Many calls to the warranty line to obtain a resolution. Every single time there is some one "surprised" to hear that. They send a NEW tech out, other company. By this time they have paid in repairs and techs more than 1/2 of the value of a new refrigerator. Still "irreparable". 1 1/2 months later, they are still looking into the issue. Temperatures are now outside over... Read More
Fidelity National Home Warranty is a scam. The take your money and provide no service or support. We have a dishwasher problem that is now in the sixth week of non-repair. They sent a service company that replaced the same part 3 times. They finally admitted that they were not qualified to repair a high end dishwasher. But The Fidelity Staff in California has been rude and non-helpful. They just hung up on me when I asked for a manager. They said that hey would "put in a request" for a manager to call me. I plan to put the word out on this scam company on all avenues of Social Media. They are purely dishonest. I just sent a letter to three Better Business Bureau Offices to Give... Read More
Phone wait times greater than 30 minutes. Took two days to dispatch a plumber who took another two days to make it out to the site. Two more days to get a call back from Fidelity that my claim was denied. Waste of time and money for the likely small fixes you will have come up around your house. I have no confidence that Fidelity would actually help you out in a timely manner if something big were to break. Would not recommend. Will absolutely not work with Fidelity in the future. Will advise other homeowners to look elsewhere.
If there was a negative selection I would select it. I am a first time home buyer and called Fidelity as my Home loan came with it. I have a shower valve leak and the plumber came out and told me that I am missing a part and to go buy a part and it will fix it. He did nothing and I was charged $75. Then because he turned my water main on and off when he came out there was a drip from the main so I asked them to have it checked, they charged me another $75 for the plumber to come out and tighten a nut. The two services were related. Then I had a main blockage and the same plumber came out and could not locate my clean out. He told me I need to get one installed and left. The company charged... Read More
Horrifically dishonest company. Would give them a zero star if I could. I had a contract with them for two years. They repeatedly sent out repair companies who were grossly incompetent and put out the minimum of effort with very poor workmanship. My nightmare began having an A/C-furnace go out last June. We live in the desert near Palm Springs. We were just leaving the area for 3 months and could not return. They would not allow our usual HVAC repair company, Hides AC, to do the work. Instead, they sent out a single man and wife company - Dove Air. He came out and said he needed to replace my top of the line American Standard unit with a cheaper Payne unit. I paid $75 service... Read More
I contacted fidelity NHW about my broken garage door basically being derailed from its chain. They sent a guy who didn't seem to want to fix it either being lazy or indifferent or purely incompetent., so made up a story as to how old the door was, that it needed maintenance none of which would be covered by FNHW. So I got another company and was very easily fixed since the chain from the motor had disconnected not needing any more work as the Fidelity assigned vendor had indicated. when I complained to FNHW they would rather believe the vendor so that they didn't have to cover me refused to send me another vendor for a second opinion although they charged me $75 for doing nothing.... Read More
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone