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Fidelity National Home Warranty Review
ConsumersAdvocate.org
146 Customer Comments & Reviews - see all comments
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Fidelity National Home Warranties is a California-based company with over 25 years of experience in the industry.
The company offers a convenient automated repair tracking system and consistent customer support through a team of highly trained local service providers and sales agents.
Fidelity National Home Warranties holds a Better Business Bureau rating of A+.
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146 Customer Comments & Reviews
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Like your typical scam. Told that we could select "out of network" technician (we wanted a factory certified parts replacement), jumped through the hoops to do this, followed the instructions, parts are no longer made, so a replacement recommendation from this technician was in his report. FN decided to deny the claim because they said the inspection (which said everything is working and serviceable except the following defect list) wasn't explicitly listed as inspected. We started complaining and documenting their failures (and requesting a copy of my file and all telephone calls, as well as no denial letter received, and couldn't even tell me when it was denied or when a letter was... Read More
So disappointed with Fidelity National Home Warranty company. It has been almost 1 month since I first contacted this company to file a claim for my Meile dishwasher. I was contacted by a contractual vendor and advised that no one could come out for 3 days. FNHW said they would be here within 24 hours. The repair was evaluated and we were advised a part was needed and it should be here in a couple of days, but to no avail. After contacting the vendor several times in the past 3 weeks I was always told she would check into it and get back to me. Do you know how frustrating it is to constantly be promised someone will get back to you with an answer and not EVER get that call. Today I... Read More
I want to register my strong dissatisfaction with FNHW. Their fine print basically gives them carte blanche to deny most claims. My example: if a part is covered by the manufacturer warranty, then the whole repair is not covered. Let me repeat, it doesn't matter if *only* the part is covered for replacement by the manufacturer, the WHOLE repair is not covered by FNHW. So it's better for an FNHW customer to own no new appliances/equipment! Does that make any sense??
If you are currently a customer, it's not worth renewing. It's better not to deal with the headache.
I have rarely been this frustrated and disappointed with a company's service. We have the home warranty for our house, and put in a simple claim to have a small leak from the fridge looked at. The service was scheduled for the week later, and in the meantime, we had a flood and our washer and dryer were submerged. I called Fidelity to ask if they could add on those machines to the already-scheduled appointment, and was told it would be no problem. The technician came out and looked at all 3 machines, determining the washer and dryer were totaled from the water damage and that the fridge was an unrelated and simple wear and tear issue that could be quickly resolved once they ordered a few... Read More
Criminal organization dedicated to ripping off working families- highly recommend not using moving forward
This is quite possibly the worst warranty company out there. I have been denied coverage numerous times for various reasons. My latest frustration is our water heater only works part of the time. Paid $75 to get serviced. Technician showed up and turned on the hot water. He just happened to test the hot water when it was working. "Works fine", and leaves. Fidelity says "the technician has to find a problem" and just cant go by my word. So, I say to you Fidelity, come take a shower in my home at 6am and lets see if its hot or cold for you.
Using FNHW for more than six years. None of these years I had to get their service once or twice. I still kept renewing to cover any unforeseen home repair work. But that perception changed recently. My garage door torsion spring was broken. I own a EV (tesla m3), so use garage to charge inside my garage. Initially everything seems good, I paid feed for repair man to show up. but the repair man quoted >$350 (+$75 I already paid) on top of what covered by FNHW. Fidelity National Home Warranty customer care left me with no other option than pay right way, which I refused. Even amazon service install new torsion spring under $200. They even FW me to cancel the contract since I have too... Read More
This is my second negative review of __Fidelity National Home Warranty______________. There's only one thing you need to understand about this company: It is in the business of taking your money and denying your claims. The company's employees are corporate drones who come up with the most absurd reasons to deny claims. They also tell you that a particular service is covered before they send a technician out, but then, after you've paid the $75 for the tech to come out, they tell you that the service is not covered. STAY AWAY from this company. They and their home warranty are a total rip off.
This is my second negative review of __Fidelity National Home Warranty______________. There's only one thing you need to understand about this company: It is in the business of taking your money and denying your claims. The company's employees are corporate drones who come up with the most absurd reasons to deny claims. They also tell you that a particular service is covered before they send a technician out, but then, after you've paid the $75 for the tech to come out, they tell you that the service is not covered. STAY AWAY from this company. They and their home warranty are a total rip off.
Please go with another company. I am preparing for legal proceeding with this company as I was lied to by the customer service, telling me to call back after the service was rendered with the receipt and I would be reimbursed. When I called back for claims, I was told I would be not be covered and it was noted that way on the previous call as if the customer service rep told me as such.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7