First American Home Warranty Review

Hello Robyn. According to our records you placed a claim on May 12, 2024, for your air conditioning unit not working properly. First American dispatched independent contractor, South Placer Heating and Air who reported a compressor failure as well as an unrepairable leak in the evaporative coil, with the contractor recommending that the condenser and evaporative coil be replaced. Our records indicate that we are awaiting your acceptance of either the non-covered costs or the cash payment in lieu of the condenser and evaporative coil replacement. You can refer to your home warranty contract under Limits of Liability number Seven and Fifteen, for more information.

Rosa, Thank you for bringing this to our attention. We are sorry to hear that you are experiencing these issues. We would like to look further into this for you but was unable to locate a claim with only the name provided. Please provide us with the claim number or reach out to us directly and we can certainly assist.

Thank you for your review. We would like to look further into this for you but was unable to locate a claim with the name provided. Please reach out to us directly and we can assist.

Ayana, Thank you for taking a moment to share your review with us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Thank you for sharing this feedback with us. We were unable to locate your claim with only the information provided, and would like to look into this further. Please provide us with your claim number or reach out to us directly and we can assist.

Davd, Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided and would like to look into this further. Please provide us with your claim number or reach out to us directly and we can assist.

Thank you for your feedback. It is disappointing to hear that you are experiencing this delay. We would like to look further into this for you but was unable to locate a claim with only the name provided. Please reach out to us directly and we can assist.

Thank you for sharing your feedback with us. Here at First American Home Warranty, we strive for excellence, and are disappointed to hear that you received anything less. We hope that you decide to reconsider, and renew with us, so we can show you that we do care about you and any concerns that may arise.

Scott, We would like to apologize for any inconvenience you may have experienced during the handling of your claim. According to our records you placed a claim on February 15, 2023, for your clothes dryer not working properly and we dispatched Premier Appliance Service who scheduled an appointment for February 17, 2023, although was unable to service on the date scheduled and requested to reschedule the appointment. You declined to reschedule the appointment or allow First American to dispatch another contractor, therefore the claim was cancelled, and the service fee was refunded back to the credit card used to pay it. Our records indicate another claim was placed on November 9, 2023, for the dishwasher not working properly and we dispatched Fox Appliance who reported running the dishwasher cycles, checking the air gap as well as drain line, and finding no mechanical failure to the dishwasher. You informed First American that you asked the contractor to leave, and we offered to send a second opinion contractor to confirm the diagnosis. You can refer to your home warranty contract under Limits of Liability number ten and Customer Service number two, which states: “Company may obtain a second opinion.” “Contract holder pays the $85 service call fee for each separate trade call. Trade call means each visit by an approved Contractor, unless multiple visits are required to remedy the same problem. Persons dispatched for trade calls are independent contractors, not agents or employees of the Company. Company warrants Contractor’s work for 30 days. If the Item fails outside this time period, an additional service call fee will be charged. Failure to pay the service call fee may delay processing of future claims.” If you are experiencing a dishwasher failure, please contact First American directly so we may re-dispatch a contractor to diagnose the failure.