First American Home Warranties Review
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582 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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582 Customer Comments & Reviews
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I was introduced to FAHW when I purchased my first home, I continued the service because I thought it was beneficial to help save if something breaks at my home (I’m not handy at all). Up until now I have been ok with the service except when it came to my HVAC system. I have complained about the HVAC at least two to three times before however because I did not know any better when contractors came and said it was fine I took their word. During those times I did not know I could call back in two weeks if the issue was not resolved. Fast forward to May 21, 2024 summer came a little early and we started to need the AC. I called because the house was not cooling down. A contractor (master... Read More
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Warranty Care of First American Home Warranties
Official Response
Warranty Care of First American Home Warranties
Mikeya, Thank you for letting us know about your experience. We do apologize that this is taking longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We see that your claim has been escalated and our team is working toward a resolution. We look forward to having this resolved for you as soon as possible.
1.6 rating on BBB. lie to deny the claims - Rundown on my claim today: I pay $90 per month. Pool Salt Cell died, entered request so that I can have it replaced (which is why I have your warranty!!) Pool company comes out, confirms its non functioning and needs to be replaced. Suggests when it is replaced to run at 100% (never had to before - that's merely pool techs preference). The end. Until your rep writes that claim is denied because I set it to 60% instead of 100% - Let me ask you: If your AC is set to 78 degrees instead of 76 degrees and it breaks, would that be because you had it set to 78 ? does that make any sense at all??? & that I use harsh dangerous chemicals but... Read More
You take our money then deny our claims I have reported you to the BBB.
First American is not honoring their own warranty contract to repair/replace my house AC that broke a month ago on 5/11. They sent an incompetent contractor to my house who did not completely diagnose the issue. Then this contractor called and tried to sell me a replacement AC, telling me the warranty company would only pay a small percentage portion of the replacement costs and not anything more. Since then I have paid out of pocket for 3 additional HVAC companies to diagnose the issue. I have provided First American with this information in an attempt to get them to understand their contractor did an incomplete job and was dishonest with me. I have been told many times by First American... Read More
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Warranty Care of First American Home Warranties
Official Response
Warranty Care of First American Home Warranties
Hello Robyn. According to our records you placed a claim on May 12, 2024, for your air conditioning unit not working properly. First American dispatched independent contractor, South Placer Heating and Air who reported a compressor failure as well as an unrepairable leak in the evaporative coil, with the contractor recommending that the condenser and evaporative coil be replaced.
Our records indicate that we are awaiting your acceptance of either the non-covered costs or the cash payment in lieu of the condenser and evaporative coil replacement. You can refer to your home warranty contract under Limits of Liability number Seven and Fifteen, for more information.
This has been the worst experience. Unable to get an answer as to why they are not having the company they assigned to fix a built in oven/stove and microwave. We were told it was fixable and needed parts. The stove when you turn burner on all burners get hot. When you call to speak to someone you can not understand them and they are flippant. Waited 17 minutes to speak to a supervisor or someone who was understandable. We have been waiting for an answer/parts since May 24th. Oh and the counter gets hot when you use the oven/ stove. Do not use this company. What’s even better our contract expired 3 days ago and a salesperson named Gina wanted to renew the contract at almost double... Read More
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Warranty Care of First American Home Warranties
Official Response
Warranty Care of First American Home Warranties
Rosa, Thank you for bringing this to our attention. We are sorry to hear that you are experiencing these issues. We would like to look further into this for you but was unable to locate a claim with only the name provided. Please provide us with the claim number or reach out to us directly and we can certainly assist.
Please do yourself a favor and look somewhere else. There was a leak in our ceiling which I reported to FA. Their contractor cut a hole in our ceiling without reinforcing it, which FA was supposed to repair. We made several attempts for the repairs. We were told that someone would be sent to fix the damage. They never send anyone. We got the repairs fixed and sent proof of payments. We have been calling for months now to get reimbursement for the damages. The person assigned to the case has refused to respond to both calls and emails. We have gotten no assistance and FA is refusing to provide any further assistance or information. We have been dealing with this issue since 10/2023. Look... Read More
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Warranty Care of First American Home Warranties
Official Response
Warranty Care of First American Home Warranties
Thank you for your review. We would like to look further into this for you but was unable to locate a claim with the name provided. Please reach out to us directly and we can assist.
I am a new homeowner and I love First American. Yes, every company has its issues and bumps along the road, so they appreciate the customer's and the technicians' feedback to work through these issues. The first year in my home, my HVAC went out and needed to be replaced. This warranty company helped me from being scammed by one of their vendors. I submitted a claim for a possible leak on the roof. The estimate was questionable, and the tech attempted to deduct a fee out of the allowable cash-out. The HVAC was programmed incorrectly and we were without heat for a few weeks and had to get portable heaters, they reimbursed me for the portable heaters. The home warranty is WORTH IT! The... Read More
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Warranty Care of First American Home Warranties
Official Response
Warranty Care of First American Home Warranties
Ayana, Thank you for taking a moment to share your review with us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!
Terrible company. We have trying to get our refrigerator fixed since 12/25/23. As of today 5/10/24 it is still not fixed. They contract with cheap companies to save money and these people have no idea what they are doing. They also sent out multiple technicians who would not even touch it because they are not LG certified so we are left waiting and our time has been wasted. The first contractor they sent messed up our refrigerator so bad that it is not fixable but they still keep sending people out who just change parts over and over again but it is still not fixed. Our refrigerator should have been replaced by now but they just keep sending out more technicians to try and fix it and... Read More
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Warranty Care of First American Home Warranties
Official Response
Warranty Care of First American Home Warranties
Thank you for sharing this feedback with us. We were unable to locate your claim with only the information provided, and would like to look into this further. Please provide us with your claim number or reach out to us directly and we can assist.
Absolutely horrible experience. We had 6 technician came out for same issues and seems like they don’t stand behind there words and provide the service they say when the sell the plan.
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Warranty Care of First American Home Warranties
Official Response
Warranty Care of First American Home Warranties
Davd, Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided and would like to look into this further. Please provide us with your claim number or reach out to us directly and we can assist.
I've waited 6 days for my hot water tank replacement and still have to wait for the warranty company to buy the tank then recontact the contractor to have it installed. I'm still waiting rather than they have a contractor fix it and reimburse them. A customer for 2.5 years only because they cover pools that I'm still here so sorry.!
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Warranty Care of First American Home Warranties
Official Response
Warranty Care of First American Home Warranties
Thank you for your feedback. It is disappointing to hear that you are experiencing this delay. We would like to look further into this for you but was unable to locate a claim with only the name provided. Please reach out to us directly and we can assist.
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