First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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This is a SCAM, SCAM, SCAM,, don't buy this,, their won't help you, my case it won't cover the labor because the equipment that brings is diferent size so now that has to modification, the duct and other, (normally work) is special, I find out their pay $600.00 for the furnace and I have to pay over $2200.00 in reparation, this is a BIG SCAM, SCAM
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Warranty Care of First American Home Warranty
Official Response
Warranty Care of First American Home Warranty
Patricio, Thank you for your comments. We show that the technician recommended to replace your furnace as it shorted and is non-repairable. First American authorized the replacement. Please know that modifications may be needed and unfortunately, are not covered under your contract. Our team did provide you with additional options to resolve your claim and we look forward to resolving this for you soon.
The worst warranty program ever. They send out the worse repair people and then they delay the work forever. Stay away from them
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Warranty Care of First American Home Warranty
Official Response
Warranty Care of First American Home Warranty
Bonnie, Thank you for your feedback. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We hope the next time you may need us, you will give us another chance to meet your needs.
I am an Assistant Property Manager and we used to have all the properties we manage with First American Home Warranty because it used to be a great company with great response and customer service. Unfortunately, this is no the case any more. The contractors they are using are anything but good or responsible, the excuses to deny any claim are ridiculous, there is no one that really care, no even when you have 10 properties with them and Good Luck to try cancelling a policy, it is just ridiculous.
Home Warranties are a necessary evil, however, make yourself a favor and don't waste your time or money with this company.
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Warranty Care of First American Home Warranty
Official Response
Warranty Care of First American Home Warranty
Yesica, Thank you for your feedback. It is disappointing to hear that this has been your experience. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We hope the next time you may need us, you will give us another chance to meet your needs.
On 8/7/22 my Air Conditioner failed. I filed a claim with First American Home Warranty. The temperature was over 107 degrees. The following day I had not heard back from FAHW so I contacted a local HVAC company who came out that same day and repaired my system for $309. 4 days later I finally heard from FAHW and was assigned a service company. When I checked the reviews for their recommended service company the reviews were universally horrible. Since I had the system repaired, I canceled the service request. I subsequently requested reimbursement I was told that because I went outside their network, my claim was denied. This policy is a complete waste of money.
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Warranty Care of First American Home Warranty
Official Response
Warranty Care of First American Home Warranty
Marc, Hello Marc Silver,
Thank you for taking time to share your feedback. We show that we dispatched independent contractor South Placer Heating and Air (South Placer) to diagnose the failure on July 17, 2023.
On July 20, 2023, you contacted First American and requested to use an outside contractor to perform repairs. First American advised you that work completed outside of the warranty contract would not be reimbursed. You may refer to their warranty contract section, Important, which states:
“First American Home Warranty Corporation (Company) will not reimburse you for services performed without prior approval.”
On this same day, you requested cancellation of the claim. As such, First American cancelled the claim on behalf of you.
On September 1, 2023, First American contacted you and requested that you provide a copy of your outside contractor’s diagnosis and invoice for review of coverage. After further review of the outside contractor’s diagnosis, it shows the capacitor failed and was unrepairable. This is a covered failure under your warranty contract. First American will reimburse you at First American’s cost to complete the capacitor replacement at $195.00. We hope the next time you may need us, you will give us another chance to meet your needs.
A/C went out two months ago, and here in AZ, that is a serious issue. AHW sent a company out that says they can’t find much wrong, but get the cold air flowing. Two weeks ago, it goes out again and we wait 8 days in the extreme heat before the same company is sent. Suddenly there is hardly any Freon left in the unit - easy fix. Now after a week of cool air, we are back to square one. We call AHW and even after telling them that the same company hasn’t fixed this problem after two attempts, we’re told it is “policy” to send the same company out to try again. So how many days do we wait this time for a repair company that says a 12 degree difference between what the thermostat is set at and... Read More
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Warranty Care of First American Home Warranty
Official Response
Warranty Care of First American Home Warranty
Thank you for sharing this feedback with us. We are sorry that you experienced this delay. We would like to look further into this for you but was unable to locate a claim with the name provided. Please reach out to us directly and we can assist.
If I could give this company a negative rating I would. Nearly 6 weeks ago we called to have our fridge fixed. We've had multiple service techs come out and ordered parts. It's taken multiple weeks and callbacks to get anybody to come and help us. We have a brand new newborn that will be coming home with us from the hospital today but we have no fridge to speak of. We've told first American home warranty about this on multiple occasions to which they have told us that we could purchase a $75 mini fridge. We are a family of four with two small children. With a diabetic who needs their insulin refrigerated. Well the platitudes of the service reps are nice. It doesn't actually get anything... Read More
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Warranty Care of First American Home Warranty
Official Response
Warranty Care of First American Home Warranty
Drew, Thank you for bringing this to our attention. We are sorry to hear that you experienced these issues. We would like to look further into this for you but was unable to locate a claim with the name provided. Please reach out to us directly and we can assist.
My 2. 1/2 year old Frigidaire Gallery Refrigerator stopped cooling. An Electrolux (owner company of Frigidaire) repairman came out a few days later, after I had filed the claim and paid the service fee, He determined the parts required for the repair and made an appointment based on when the parts would arrive. Parts came in, but when repairman returned & installed parts, refrigerator still didn’t work. They then re-ordered SAME parts again. So I’ve been out of a vital appliance for 3 weeks, and since I don’t have a 2nd refrigerator, I’m being made to simply wait another few weeks even though I have children in my home. I spoke with FAHW customer service and although the... Read More
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Warranty Care of First American Home Warranty
Official Response
Warranty Care of First American Home Warranty
Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide your claim or contract number.
This was packaged with my new home, and if you have this.. run. Run far far away. 95% of the contractors I’m dealing with are scammers. The reps are on the phone, while nice have a useless script to follow. I’m in Colorado and this is a complete waste of money and time. Go off and find better contractors outside this company. I've also reviewed this "company" on Google and it took Home Warranty less than a week to respond to my 1 Star post.... Meanwhile 4 months later I'm still dealing with faulty repairs that a contractor did through Home Warranty. I've hired an outside contract who actually cares. This is a joke of a company!! The list goes on and on with horror stories here. My... Read More
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Warranty Care of First American Home Warranty
Official Response
Warranty Care of First American Home Warranty
Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide your claim or contract number.
Our furnace blower motor went bad. We contacted First American Home Warranty 6/2/2023. Our experience with them has been nothing but horrible. They will not call back, we get the same excuses each time we call them. Today is 8/2/2023 we we still don't have this resolved or an air conditioner during the summer. We have older family member staying with us so we had to go out and by portable air conditioners. Spoke to a representative again today and received the same blow off that we have gotten every call. Save your money in a piggy bank for future repairs - you cannot rely on this company to fulfill anything they promise. In case there are any board of directors reading this... Read More
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Warranty Care of First American Home Warranty
Official Response
Warranty Care of First American Home Warranty
Hi Linda. We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Our records indicate you placed a claim on June 6, 2023, for your furnace not working properly and we dispatched independent contractor, NW Sundance Services Incorporated to diagnose the failure. NW Sundance Services Incorporated reported a failure to the blower motor, recommending the blower motor be replaced. Since the repair parts have been reported as no longer available, the contractor has recommended replacing your furnace.
The replacement furnace has been ordered and NW Sundance Services Incorporated has updated First American informing us that a repair appointment has been scheduled for August 23, 2023.
Worse Company Ever. I'm a senior who lives in Central Florida. I called First American Home warranty on July 6th 2023 because my HVAC system was not cooling. Service Assigned to Circa Service FL LLC, who schedule repair for 6 days later on the 11th of July. Mind you the temperature has been ranging from high 90's to above 100 degrees here in Central Florida. I called the warranty company about the schedule date of repair I was told that told that the companies have up to a week to do the repair. No concern about the wellbeing of the customer. I suffered in the heat while I waited. On July 11th technician arrived stated that the Braker box is burnt out and the capacitor is not... Read More
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First W
Warranty Care of First American Home Warranty
Official Response
Warranty Care of First American Home Warranty
Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide your claim or contract number.
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