First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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I opened a claim on 2/15/2023 for my washer. Today its 3/30/2023 and i still dont have a working washer. They have very poor substandard conntractors that are ill trained. I have been on "waiting for parts" for weeks now. The technician has made three visists and still not fixed. ConsumerAdvocate must really take a hard look at the ratings for this company,
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Warranty Care of First American Home Warranty
Official Response
Warranty Care of First American Home Warranty
Thank you for your comments. We are sorry to hear that you are experiencing this delay and would like to look into this further. We were unable to locate your claim with only the information provided. If you are still experiencing an issue, please reach out to us directly and we can assist.
Our claim took weeks to process. It was for a Whirlpool double electric oven. We were told a new part was being purchased then there we were told there were no new parts as it was too old and it had to be repaired. It ended with us being paid a small sum equivalent to the repair cost and we had to spend $3,200 buying a new oven from Costco. Something we could have done in the beginning. The whole process lasted about three months. The claim was not handled efficiently. It did not make us want to renew.
For over a month I have been having problems with my water lines leaking. Multiple Plumbers agree pipes need replacing but First American is delaying/denying paying the claim. Offered me $40.00 when total cost is $3300.00 for the repair. The pipes continue to leak causing more damage to my home every day....I think this is their tactic, wait you out until you finally break down and fix the covered repairs yourself. They have been really good about accepting my money the last 15 years that I have been a customer
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Warranty Care of First American Home Warranty
Official Response
Warranty Care of First American Home Warranty
Hi Zulfi. According to our records, you placed a claim on December 19, 2022, for a plumbing leak, the toilet running, and a plumbing stoppage. We dispatched independent contractor, The Property Doctor Incorporated, who reported the toilet running due to a failed toilet flapper and multiple leaks in the galvanized plumbing pipes in the basement. The contractor replaced the toilet flapper while onsite completing the toilet repair and recommended replacing the plumbing water supply line.
On January 30, 2023, you requested a second opinion contractor be dispatched to confirm the diagnosis although we did not have a contractor available. Therefore, you provided your own contractor’s estimate for the plumbing repairs and a cash payment in lieu of the plumbing pipe replacement was processed based on your contractor’s repair estimate, in the amount of $2,200.00.
Should you require additional assistance, please let us know.
Just spend the last 26 days fighting to get a water heater replaced that was installed incorrectly by a First American contractor last year. After 5+ hours on hold, over a dozen phone calls, 7 contractors, we are switching to a different home warranty. I cannot imagine there are worse companies out there.
FAHW SUCKS. Stay away from them. I have a Samsung washer that was leaking towards the front of the washer. The first company eagle eye HVAC LLC that had 107 total reviews with 105 1.5 star complaints about poor or no service wasn't available to service washer for 3 weeks. I complained about companies and reviews and was turned over to Sears Appliance for service that wouldn't be able to come out for 2 weeks. I called my own contractor came out in 2 days and diagnosed and fixed the problem. If you want to spend hours on the phone, have their customer service people lie to you, promise to call you back, THEN FAHW IS FOR YOU!!! STAY FAR AWAY FROM FAHW!!! I will try to get my $85 service back... Read More
My heater went out at my home. First American sent me out a provider that had absolutely terrible reviews
This is an insult to me as a customer. Obviously First American does not VET providers. I called them and told them they should be insulted to send a company out that has such deplorable work reviews. I am dropping my coverage with First American Warranty. They are NOT a reputable company.
I am a customer of over 20 years and due to missed diagnosed problem my claim denied. I have provided supporting, with documentation, and several phone calls for resolution. They all provide canned responses without addressing the problem. This is very unfair business practices. It appears that First American looks for ways to deny claims. I wish to have this issue addressed and First American take responsibility for mistakes.
Wo 617842847
I don’t understand why you won’t honor your contract the way it is written. It clearly states that you cover the repair needed and the contractor you sent lied twice about what was needed in order to over charge me and benefit your company, but it should still be covered according to the wording in my contract. My paper copy does not contain the new wording shown on the website. I also don’t know why you told me I can’t submit a quote from another contractor, when my contract says I can. You shouldn’t be telling me that you won’t be approving the work to be done by anyone else when you haven’t seen the write up yet. You can’t cover the cost of the coil and the labor and not the straps,... Read More
My 71 year old disabled vet Father in law has been with a working toilet and shower for 6 days. The plumber that came out 4 days after filing a claim could not fix it and submitted a report to FAHW asking for approval on different equipment to be used. It has been 2 more days and still no answer from FAHW. I have called several times, put on long hold times and disconnected when I requested to speak to a manger. This is beyond unacceptable
Unfortunately I am really not happy to give this rating, but after what I have experienced the last 3 months. Since May I have tried to have my air condition repaired and have got nothing but the run around. When I ask to speak to a manager, their is NEVER one available. Also, the contractor (COOL FACTORY) that FAHW is absolutely the worst . 😤
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