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🔥 SALE: $150 OFF + 2 Months Free
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- Coverage for HVAC Systems & Home Appliances
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- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone
Liberty Home Guard: Home Warranties Review
ConsumersAdvocate.org
252 Customer Comments & Reviews - see all comments
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Liberty Home Guard is a New York City-based direct seller, offering home insurance quotes sponsored by Progressive. LHG offers inexpensive policies that are systems-focused, appliance-focused, or all inclusive and works with a network of independent, licensed contractors in 48 US states including Washington D.C. Liberty Home Guard is the BBB's only A+ accredited home warranty company, and its board boasts over 100 years of combined experience in the home services business.
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252 Customer Comments & Reviews
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Liberty Home Guard is the best I wanted company I've ever seen they're professionals who know how to fix things correctly the first time I have been working with them and they are Dynamite. Freddy Summers has helped me tremendously through the process everything I need to know about what I'm dealing with I would definitely recommend Liberty Home Guard
Joshua from their CS was really friendly and polite during our call. He knew their policy really well and told me ahead of time that the issue (accidentally melted a bunch of plastic tupperware in our oven) I had would not be covered. He then went ahead and got us a contractor from their network, and more importantly, with their prices anyway and I ended up saving $500 replacing our oven
Our heating system was making a ton of noise so we filed a claim and got a notification that a technician would be at our home at 9am the next day. After about 45 minutes of looking through the system, he said he found the problem and replaced one of the parts and tightened a few screws or bolts I think. Regardless, he and Liberty both worked very quickly and their service was very professional.
From my sales process with Eric to their customer service agents, I’ve spoken with Jasmine and Annie so far, their team is clearly well trained. They have good processes in place to ensure fair payouts for claims. I don’t like that they push me to use their app on my computer but otherwise my thoughts on the company are overall positive.
Unless you are a 360 handyman, you definitely should go with their service. It’s just an easier way to do repairs that also saves you money. Really a no brainer. All their workers are high caliber and their call center, based on my experience, is made up of well-trained, competent individuals. You really can rely on them.
LHG is by far the easiest warranty company to work for in my opinion. Claims are paid when services are rendered. I have never come across and unhappy customer. After working with them for a little while, I was contacted by Freddy Summers about becoming a tier one technician for the company and advancing our business relationship. He made the process easy and this boosts the number of calls we receive from the company. I would recommend LHG to contactors and homeowners.
I’m very unhappy with with resolution from Liberty Home Guard regarding my 26 cu. ft. side-by-side refrigerator. Instead of offering to repair it, they recommended replacing it. LHG believes a suitable replacement was offering a 18.3 cu. ft. top freezer refrigerator or $500. While the company decides not to replace like-for-like products (brand, model, features), it’s unsatisfactory to believe that I should downsize my needs from a 26 to an 18.3 cu. ft. refrigerator. I believe they should replace it with a 26 cu. ft. refrigerator. Nothing precludes them from using good common sense and ensuring customer satisfaction.
Love working with Liberty Guard Home Warranty. Prompt authorization and payment are made. Thank you in advance.
I purchase a 5 year total home guard policy for $7399 in 11/2021. Since then i have found 1. no claims have been met with an item deemed 'repairable', 2. I was offered replacement appliance at 'wholesale price' which was consistently no more than 1% lower than the prices avail online on sites like amazon and I had to pay for install and removal, 3. technicians often were unreachable despite multiple email and phone attempts. Within the past month, an electrician stood me up twice after I took off work to meet them (and they never called), 4 they are blatantly dishonest. I have chats and voice recordings documented consistent lies over the replacement' unfixable' hvac that cost me over... Read More
LHG gets it. They do what they say when they say it. Celine and Roman are both great and a huge asset for LHG. For Home Warranty Service that you can count in look no farther, LHG is the real deal!!!
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone
LHG recently launched a customer portal on their website to allow customers to conveniently manage their home warranty accounts from anywhere at any time.
Currently, Liberty offers services in 46 states, including Washington, D.C. Customers only need to input their zip code into Liberty's website, and it will automatically tell them if they are living in a covered area.