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🔥 SALE: $150 OFF + 2 Months Free
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- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone
Liberty Home Guard: Home Warranties Review
ConsumersAdvocate.org
252 Customer Comments & Reviews - see all comments
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Liberty Home Guard is a New York City-based direct seller, offering home insurance quotes sponsored by Progressive. LHG offers inexpensive policies that are systems-focused, appliance-focused, or all inclusive and works with a network of independent, licensed contractors in 48 US states including Washington D.C. Liberty Home Guard is the BBB's only A+ accredited home warranty company, and its board boasts over 100 years of combined experience in the home services business.
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252 Customer Comments & Reviews
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I have a Kenmore professional elite double oven. It cost over 1400 dollars 8 years ago new. The circuit board to the top oven went out. Its 650 dollars to get it repaired. (350 circuit board, 300 labor). It’s a really nice double oven my wife and I spent a long time picking out - so they tell me they suggest I get a new one and will send me a link to a site where they get "40% retail" - more likely, they get a kickback. In any case, they will only pay 350 dollars (what they deem the current oven is worth) for the repair or the new oven ... which is a fraction of the cost of a new oven. And they arbitrarily put a 350 value on the oven when BOTH ovens are working hell I could get 350... Read More
Derek was really helpful on my most recent claim. I submitted a claim through their portal because the pipe beneath my kitchen sink broke I got a follow up call from Derek who knew the details about my home and even the last claim I submitted, which was also related to our plumbing systems. And, thanks to his efforts, he was able to get someone to my house that same day! The plumber took care of the issue then and there. And left the work area clean. Nice service and totally worth it!
So far, I'm really pleased with the service I've received. The worker LHG sent was on time, efficient, and described what he discovered and the reasons why it needed to be replaced. He came back the next day and replaced our water heater. Our new water heater is working great. Thank you so much.
Finally, a home warranty company with customer service who can actually get things done. I filed a claim on their website and received a call from Lauren five minutes later. She went over the details of the issue with me and asked me a few questions about the issue. She even offered to help me troubleshoot the issue over the phone, which unfortunately did not work. The electrician arrived on time and was able to fix the power issue then and there.
As a contractor I've had great experiences with this company. I been paid on time for all the work I've done and communicated with well. Special thanks to Angel Vall and Freddy Summers. Gifted Hands Hvac and General Maintenance
Liberty Home Guard has done a good job using common sense which is something I think most home warranty companies lack. When our microwave broke, Liberty just had it replaced instead of dealing with the cost, time, and complication of sending out a repairman to look at it. They knew our microwave was super old and it was not even worth getting looked at. I hope for future claims they use the same level of intelligence when servicing us.!
I am writing this review because I want to thank Bernardo who got us help with our garbage disposal replacement just minutes after I filed our claim online. He had the new unit ordered and shipped on that phone call then and there.
Our oven repair was done in less than 5 hours after filing our claim. The tech who came our way was punctual and attentive. So far, after one claim we are definitely satisfied. We plan to update this review if anything changes in the future.
I have found no fault in their team. They’ve all so far been polite, professional, with a calm demeanor and promptly get contractors out. I would highly recommend them to anyone who wants a higher level of service instead of the other discount providers. So far, even though they are a bit on the higher end of price, they’ve been worth every cent.
This company is very misleading. They sell you a policy with a promise and when you file a claim they don’t honor it. Don’t use them. They do not replace unfixable appliances. They offer a tiny credit that wouldn’t buy an appliance but it has to be applied to an appliance you purchase from them. Scam. Avoid. Bad customer service.
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone
LHG recently launched a customer portal on their website to allow customers to conveniently manage their home warranty accounts from anywhere at any time.
Currently, Liberty offers services in 46 states, including Washington, D.C. Customers only need to input their zip code into Liberty's website, and it will automatically tell them if they are living in a covered area.