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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
icamac01
4/6/2020
This is the worst warranty company I have ever used. They do not cover anything or find ways not to cover anything they are a complete RIP off. I have not been able to use them for anything it's always an excuse of why we are not covered. My last warranty company covered everything without any issues. I can not wait to switch back. EVERYONE STAY AWAY THIS COMPANY IS FRAUD. CHARGED ME $75 PAYMENT AND COULD NOT REPLACE A $59 PART.

nsamba.n
4/5/2020
Not happy about the service knowing that I reported this issue back in October of 2019. The technician you had dispatched to my house clearly reported the same problem. So my question now is why you accepted to schedule another technician to diagnose the same issue? Thank you!

darthal77
4/4/2020
It's easy to submit a claim for the service you need !

E
E N
4/4/2020
The representative was most helpful and said she would expedite our claim. I received a call from a maintenance technician within 3 hours of our conversation

E
Emily V
4/4/2020
If you want to get a response on a claim, it may take weeks to get a response on an approval or denial. So far, I have waited 10 days and still do not have a response from SHW. Also, read your warranty carefully, because they do NOT cover many things.

mando5358
4/4/2020
Policy does not cover whatever was promised to me by the Select Home Warranty agent from whom I bought the policy.

Jill V
4/4/2020
Had them out to fix furnace. They find any loop hole to not replace bigger items. I had multiple problems with my furnace and they offered no help or compensation. I have a toddler and I’m pregnant. It’s during the NJ state lockdown because of corona virus. I paid all this money for a home warranty, I wish I didnt!

David J
4/3/2020
Best in the business. Answered every claim I put in very responsive and first class!

Bill G
4/3/2020
Poor customer service, horrible (almost non-existent) follow up, failure to cover broken appliances on more then one occasion. I would never recommend Select Home Warranty to ANYONE.

S
Sandi L
4/3/2020
I attempted to purchase from a competitor and the salesman was very disrespectful and rude..... and I ended up hanging up on him! After receiving a brochure from Select in the mail, I called and spoke to a very nice gentleman and ended up purchasing the Premium Pkg! Thank you!

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