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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Dale P
4/3/2020
Customer service technician was helpful and led me in the right direction.

E
Ernesto R
4/3/2020
I have been searching for a company that would provide the coverages that I wanted on my newly purchased home as a home warranty policy. I had many companies that provided me with quotes and items covered for the stated price. After carefully analyzing all the quotes I decided to contact Select. Select surprised me even more, Stevens the agent that must have been next in line to answer the call told me about a special for veterans and senior members. I was able to take advantage of the special offer. I was given 6 years of coverage for the price of 5 years and at a reduce service call rate. How can I go wrong with such a deal. Select and Stevens your are awesome. You both get 5 Stars the... Read More

T
Todd M
4/2/2020
Have had no troubles submitting a claim with this company. Will renew again. Professional staff and service. Thanks for bringing me and my family peace of mind in the event of unforeseen circumstances.

Jesse S
3/31/2020
They helped me replace insufficient water heater by giving me a credit even though they didn’t have to. Great customer service and very expedient care.

J
Jeffery h
3/30/2020
It took forever to get through to the claims department but once I finally did my claim was written up and I got sent a email within a few minutes we will see how long it takes for my ac to get repaired first

V
vicki c
3/29/2020
You people do your best to get someone out to do the job but it takes forever after that to get an answer as to whether it's approved or not or a reimbursement check. I'm retired and on SS and a small pension, so when I put out money for a ceiling fan and have to pay another $100.00 for installation and wait a month on you to send reimbursement for just the fan, that's $200.00 out of my pocket for at least 6 weeks. That's just not right

sotomiranda0
3/29/2020
I cant say it was a bad job nor a good job. I called in to get two separate warranty claims put in. 1/ of 2 I got a call from a local company quickly. 2/of 2 the warranty claim got written up incorrectly. She was rushing me in things i was trying to explain to her by cutting me off and trying to finish what I was saying but was half of the time wrong. So when my second claim got submitted she put roof leak not shingles buckling.....

youngpatrick1121
3/29/2020
We bought our house a year and a half ago and paid for 3.5 years upfront. We hadn't needed to use it until now and I was pleasantly surprised by the initial phone call to submit the claim. I was emailed shortly after about an electrician being contacted to help me with my problem. I will update when the claim is resolved! So far so good though.

F
Frank
3/29/2020
On time very professional, very honest, Nice work and good results immediately

J
Judith W
3/29/2020
Very supportive staff and quick response to getting things fixed. This is my second year having this policy

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