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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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T
Timothy a
10/25/2019
Me and my wife want to thank Mark for his patience and diligence, all service rendered was quick, worry free and all the space worked on was kept clean. No more leak and no more mess! Great service company to compliment my home.

T
Thiago S
10/25/2019
The trained staff at SHW gets a grades from me. Thanks to everyone that took the time to make the required repairs and use as minimum time as possible to get it all done.

Susan H
10/25/2019
When I purchased my home warranty plan in 9/19 I bought a rider to include a second refrigerator and an ice maker. My ice maker is not working and, after the 30 waiting period, I submitted a claim to fix it. After several emails from Select Home Warranty insisting I did not have the rider, I was finally able to reach a customer service agent named, Macki. He was able to resolve the matter to my satisfaction so I would give him 5 stars. However, the back and forth and the company's refusal to acknowledge my rider has brought my rating substantially lower.

Terry R
10/25/2019
Patrick was very courteous and helpful. I received an email telling me the vendor I would be working with very shortly after my initial call to Select to establish a claim.

gschmalfeldt
10/25/2019
Select Home Warranty was timely, informative, and supportive in locating a local vendor to perform my plumbing issues.

T
Tracey K
10/25/2019
Very helpful staff. Easy to get claim number. Very quick turn around time.

S
Shanna C
10/25/2019
Rita was very helpful and had great customer service! I trust that the issue will be resolved promptly!

G
Garry H
10/25/2019
I am in 30 day wait time. and just called back to David whom I originally spoke with 27 days ago . He seem very unsure of what I called him on. I have already sent $425 od my Visa and now needed follow up on the process. So Davis switched me to someone else and he really was no help. So i called back and spoke to another person and he did not sell policy but looked it up and sent me this info so I can read over before I commit. Almost changed my mine on switching companies.

Michael D
10/25/2019
The representative was very helpful in explaining the different plans and benefits, as well as explaining the various payment terms and benefits. Mike

P
Pete A
10/23/2019
Pretty sure that once I make my second claim this warranty will pay for itself. Although the service on this first claim was excellent in everyway and I can vouch for a job well done, thanks, Pete.

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