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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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R
Randy
7/1/2019
TERRIBLE CISTOMER SERVICE!! I called on a Thursday for my A/C not cooling my house. A technician comes out on Friday at noon to diagnose the issue. He never sends the diagnosis back to Select. It is now Monday morning and I'm having to call Select to get the status of my claim. They say they are waiting on the diagnosis and will review and make a determination within 24-48 hrs. In the meantime, its pushing 95-100 degrees where I live, the 4th of July is coming up in 2 days and by the time they come to do anything, it will have been 2 weeks before my A/C gets fixed. I'm sure glad I didn't have a roof leak.

M
Michelle
6/30/2019
I am a new customer and my first claim is not going very well. Apparently SHW can't locate a technician in my area and I will have to hire them myself and then get reimbursed. This was not what I had in mind when I signed up at all as I didn't want to have to lay out a ton of money for repairs. Then - my claim will have to go into review in order to get reimbursed. IF APPROVED, I will then get my money back a month later. What happens if it's not approved? That's not what I signed up for. This is my first claim that seems to be taking forever to get resolved. In the meantime, no dishwasher for our busy household. Reading one of the reviews on this post - it says to read the fine... Read More

J
Joseph P
6/30/2019
BEWARE! I feel a misrepresentation by sales and website. They claim they will repair or replace - NOT TRUE. Clause 8 of their agreement says they only have to pay the depreciated value so if repairs equal what they claim is the value, you lose. They refuse to provide/disclose repair estimates, refuse to disclose the factors in determining depreciated value (replacement cost, depreciation percentage etc.) and they use manufacturing date for the age rather than date put into service. I have a GE Monogram wall oven, new ones cost $3,650 to $4,650 they offered me $150. The service company they sent just looked at the oven and let us describe the problems and left. I don't know their... Read More

Jenna B
6/29/2019
I called when my AC unit didnt start. They said they would contact me withing 24 to 48 hours. They did but said they were so busy that I could find someone else to come and look at my unit. I bought this service so I wouldn't have to do that. They are very friendly but lacking in service.

J
Justina D
6/28/2019
The gentleman I spoke with was very polite and took time to explain everything in details to me.

T
Tyler O
6/27/2019
Signing up was a breeze. Daniel was very helpful and I have had a good experience thus far. I hope to never have to call them again. If I do, we'll see how they deliver on their services.

D
Dennis C
6/27/2019
My contact was very patient while waiting for me to locate the model number of the covered appliance.

K
Kenny P
6/27/2019
They were very gracious with me. They offered to pay out for a new garbage disposal. I just waited 30 days and in the mail it would come. I am satisfied to say the least that i got in in a month as promised.

Gina S
6/26/2019
Save your money! Do not use this company for your warranty needs! They do not cover what they say they cover. It's a scam to get your money! They would not fix the Air conditioner everything was 48 hours. I called a hvac company who had to replace the unit. I sent over the receipt, the photos, and the repairman called them still fighting with them to cover my compressor. My rating for this company in customer service is a ZERO, rating for handling claims is a ZERO my overall rating is a ZERO! about 2 months later I am still fighting to get the money for a compressor. They said they wont cover it because I thought it was a Freon issue and told them that. Turns out it was not but... Read More

B
Billy H
6/25/2019
As for warranty services Select is one of the bet. They are my third company in 4 years and this time I am going to stick with them. How great is has been to never have issues with claim requests and processing. The other were never this easy to work with.

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