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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
jcason
6/25/2019
The sales process is great, they promise you the moon. But the reality afterwards is very different.. When reviewing the policy be aware of 2 items: they require maintenance records + they have repair limits that are very low... I was told I would not have repair limits and the sales rep promised me I had this in my plan but the reality is that he didnt remove section 10.1 of the contract that provides repair LIMITS... So he lied to me and I am now cancelling my plan and moving a plan that doesnt have usage limits. BE AWARE OF SECTION 10.1 of the contract!!!!!!


N
Norman M
6/25/2019
A kitchen leak is no problem to get fixed. They honored the claim in 5 day which was faster than my previous warranty company on much simpler jobs. They give me a good feeling that when renewal time comes along will happen.


M
Max W
6/24/2019
Problematic dish washer that got a jam was zero issue for select to come out and maintain. Pretty glad I found the service, for $400 I really can't go wrong in price and service package. I like this warranty very much it offers some great service.


G
Gilbert W
6/24/2019
Strange issue handled with total care from Select home warranty. My air condition was working too good and had to be reprogramed to fix a malfunction glitch. What can i say but thanks for doing a job well done.


Tanya Z
6/22/2019
This company is absolutely horrible! It is a complete sham! My policy took effect on April 4th, my entire kitchen seemed to breakdown all at once....I called in 4 claims in the end of April/beginning of May....a tech showed up in nice slacks and a polo shirt....looked at the dishwasher and when the lights turned on and he saw water in it...he looked at me and said “it works!”....I said “no it doesn’t.....things get wet but it doesn’t wash or heat up or anything”....he said oh ok...I just get a heating element then. He looked at the microwave and the stove while holding his clipboard and said ok...I’ll order this part and wait for approval from Select. I paid him $135 for 3 derive... Read More


D
Dexter D
6/21/2019
Our staff sent appliance tech gave a good and recommendable service. Parts were easily available and replacement just took under an hour. I give all of my claim a high review. And they also were very clean and on time.


P
Peter C
6/21/2019
I tested using my warranty recently making my very first claim. The whole process made me secure to know that if anything bigger happens in the future it will be done properly.


A
Aaron M
6/20/2019
Tragic that after 7 years my beautiful ceiling fan motor died. Select without any stress promised a replacement motor and was able to locate one that would work. It took two weeks but the wait was well worth it.


R
RSW
6/20/2019
DO NOT BUY A WARRANTY FROM THIS COMPANY...THEY ARE A SCAM. VERY UNPROFESSIONAL


T
Tyler C
6/20/2019
Straight to the point direct company that makes claim requests easy fast and without hassles. I bought a warranty thanks to my older sister and I am glad that I listened to her she was right in taking up their offer.



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