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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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T M
10/13/2018
STAY AWAY - CANCEL YOUR POLICY, SWITCH TO ANOTHER!! Had this company for 4+yr, claim free. Had an AC issue in Texas (pretty hot, right!) - initiated claim, then for 96+hr, was told a decision would be made in 24-48hr. Well, that never happened. I ended up calling an independent co, who repaired the board. The claim was denied - and Select Home Warranty NEVER INFORMED US! Their chosen repair company did. I understand process, I understand maintenance records - yet the board repair is an electronic piece of equipment - and how does one 'maintain' this?? If Select Home Warranty would only put as much effort into Customer Satisfaction as they do about weaseling out of honoring a... Read More

A
Aggravated
10/13/2018
ONE OF THE WORST COMPANIES...WASTE OF MONEY. THEY NEVER HAVE TECHNICIANS AND WHEN YOU GET YOUR OWN, CONVENIENTLY THEY DONT COVER IT.

J
Jordan S
10/11/2018
I requested a morning appointment and they delivered on my schedule. My radiator was giving me a problem and not heating. They figured it out within minutes and changed the valve.

J
Justin F
10/11/2018
Straight away the plumber that came to my door was very upbeat and went over the shower drain clog. He let me watch him and explained what he saw and drained it out with a special tool. Very clean and any mess he cleaned and disposed of.

M
Maggi Q
10/10/2018
Although the representative I spoke with is doing their best to be helpful, your company is doing a terrible job. This is the 3rd call I have had to make to get repairs done. I get excuses and apologies but no repairs. I’m told if I do all the work of finding someone and pay the bill myself, I’ll get reimbursed but apparently getting that reimbursement is a big enough problem to have a particular department on your company menu for people having an issue. So far your company has been a horrendous disappointment and if you don’t step up and get these and any other repairs done, I’m going to cancel my contract and get my money back. I don’t want to pay for a 3 year headache.

L
Lina Y
10/10/2018
I do real estate on the side and always recommend Select because as a customer they are equipped to my standards. Why? Because when you have a broken dryer and rather than repair they replace it, that is pretty awesome to me.

R
Raquel C
10/10/2018
Just finished my claim and it was an excellent experience. Way to go on the class of service you give!

J
Judy G
10/9/2018
I had a home warranty company before that did not do well in the time department and approval of problems. Select is a complete 180, being very streamlined and easy to work with.

H
Harish G
10/9/2018
Toilet clogged in my second floor master suite. Select hired in a company who drained out the toilet clog as well as flushed out my system for a very nominal fee. I appreciate how I was treated.

James C
10/8/2018
customer service was very helpful in trying to resolve repair problem James O

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