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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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A
Ajaymalhotra
8/23/2018
This company is fill of cheaters. I had purchased Platinum service, but they had charged me $325 to replace a faucet. Second case again they kept me waiting for 20 days to get an engineer visited and finally he came to tell me that this service is not being covered in Warranty and advised to get complete unit replaced at my own cost.

D
Daniel
8/23/2018
Yes the representative was very clearly it was good to me I was a nice person I hope everything turns out good the way he explained to

C
Christian V
8/23/2018
I called SHW last month to have someone check my HVAC. I was a bit in a hurry as I need someone fix the AC problems if not within the day, the next day. When I called I told the representative that I will be on a business trip in two days time and will be out for a couple of weeks and I just can't leave my family at home without a working AC. During the call, I was advised that it may take 48 hours to get someone in my house, but then the next morning, my wife received a call from Benj, a contractor asking if he can now visit and check the AC issue. I couldn't contain the happiness I have felt that day knowing that there is a possibility that the problem will be fixed before I leave... Read More

J
Janet W
8/22/2018
Fred was very helpful with giving me many discounts. If the customer service is a reflection of their business, I will be very happy.

J
Jerald L
8/22/2018
The language barrier is a real pain but after 30 minutes of back and forth talk you finally get through and the process gets started. Had same problem the other home warranty company but their cost monthly cost was about double of SH.W

Jason R
8/22/2018
Typical home warranty company experience - high pressure sales when I called for a price quote, difficulty communicating with call center employees due to language barriers and most claims denied due to exclusions. I was hoping for better but not surprised.

F
Fred
8/22/2018
just signed up 8/22/18 Zackory was very helpful. We'll see as time goes by

D
Darren
8/22/2018
The enrollment process is about as easy as you can make it. The Customer Service so far was very nice and helpful. I've not had any calls or claims yet, but I'm looking forward to that same level of support.

S
Stephanie A
8/22/2018
I am a new homeowner and so far they have been very helpful. Customer service is pretty good.

Emelio E
8/22/2018
Do not waste your money on the pool coverage because it covers NOTHING, and had a rude rep on the phone as I ask to have it explain (Mary#1177) got mad and started talking over me and yelling. I am so disappointed I have paid for the year but will not be returning to this company! This Whole Company is a RIP OFF! they don`t cover anything, called for an outside hose nozzle leak DON`T COVER! called for a toilet, not flushing DON`T COVER! I called for inground Swimming Pool (which I was charged extra to cover) losing water DON`T COVER! Oh, can I mention how the Call center workers will get aggressive with you when you challenge what is not covered Become very Rude and will talk over you and... Read More

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