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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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mamtora.krishan
9/23/2021
Refused every claim. Last straw was an AC unit that outlived its lifespan by 5 years and died due to normal wear and tear - as diagnosed by two engineers at personal cost. A replacement should be provided in line with the contract but the claim was refused with no basis. There is no one to call and speak about it. All decisions are made in the 'Back Office' and you're left to deal with an offshore team that deflects calls and has no direct contact with the 'Back Office'. Avoid at all costs. They will offer you the policy at a great rate but they can do so but their payout is zero! Good luck

victoravila1973
9/21/2021
MY EXPERIENCE WITH THIS COMPANY WAS THE WORST I EVER HAD SINCE I HAD WARRANTY I HAD AMERICAN HOME-SHIELD THAT COMPANY HELP ME WITH ALL MY NEEDS WITH NO PROBLEMS LIKE THEY SAY YOU PAY FOR WHAT YOU GET THIS COMPANY IS A LOT CHEAPER BUT WHEN IT COMES FOR CLAIMS THE ARE CHEAP TOO THEY WANT TO GIVE YOU PENIES FOR YOU APPLIANCES REPLACEMENT WITH OUT EVEN SENDING A TECH TO FIX YOUR STAFF PLEASE DONT WASTE YOUR TIME AND MONEY THIS COMPANY IS BAD

hat4girl
9/13/2021
This company is horrible to deal with. After purchasing Platinum coverage, my breaker went out. I live in Arizona. The temperatures are 111 during the day. Select took 4 days to give me an answer on the repair. Had no Air Conditioning and repeated told them I had small children and animals. They denied it because my breaker box was on the OUTSIDE of my home not in my living space. Horrible company!

forerrol
9/13/2021
I've been a Select Home Warranty client for almost for years and wanted to do a "sanity check" before renewing. I looked at several others, both "big boy competition to Select" before making my choice. It was a no brainer. I not only stayed with Select but, with (sales agent) Zachary's help. contracted for a multi-year policy and discount. GREAT!

N
Nordstrom
9/8/2021
Totally fraudulent and misleading representations on coverage and hides under the fine print to deny or pay you pennies on a dollar to replace damaged appliances. Total rip. Canceled after 5 days based on the misrepresentations and still charged a $75 cancellation fee. TOTAL RIPOFF!!

paraisoenelfrio
8/27/2021
Do not buy this warranty. They will not pay anything. DO NOT BUY FROM THESE CROOKS!!! Guarantee you will be sorry

travishamlin18
8/26/2021
BEWARE OF SELECT HOME WARRANTY!! Terrible company. Awful experience. Long wait times. Took a week to review/process my claim for A/C motor going out, and then only covered a fraction of the cost. Had to jump through many hoops while roasting inside my house with no A/C in the middle of the summer. I wouldn't even consider them a home warranty company. Avoid the headache and go with another company...trust me!!

tuanne.mcmanus
8/22/2021
I want to share I very terrible expense. Two months ago one of my friends recommends I should my homewarry. I went to Google search found this company has very good feedback. I called the company would like to buy a home warry for my house appliance. I talked to some agents. They said I only pay for the first visit of a $60 deductible. The rest of the company will take care. If the appliance is broken, we will take care of it and replacement to a new one or fix it. You don't need to pay any penny out of the pocket. After I talked to the agent, I decided to buy it. A one-half month later my house garbage disposal doesn't work. I called the company comes to check it out. They sent a... Read More

tkbnyc
8/20/2021
This company is a sham. They do not cover what they advertise. I paid the $75 deposit to have a plumber assess and repair the garbage disposal. When he said that it needed to be replaced, Select Home Warranty decided that they wouldn't cover the cost of replacement and repairs and would offer me a settlement of $75. I've never had a home warranty company decide they were not going to pay for a repair they advertise as handling. Their customer service is trash and they lie. I was told there was no cancellation fee and they charged me one to cancel my service. Additionally, they never sent me my contract and I had to call several times for them to finally send me the terms of the... Read More

jjordan23511
8/16/2021
Absolutely horrible. they do not cover practically anything, and if you have one word wrong in the diagnosis they won't cover it. DO NOT PURCHASE THIS WARRANTY. THEY ARE COMPLETE TRASH OF A SERVICE! THEY SHOULD BE LABELED AS A SCAM.

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