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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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M
Mary L
8/8/2021
This is a great company. The representative that I spoke with was Blake Smith. He was very thorough and made sure that got the best deal possible. Highly recommend!!


continentalroof
8/8/2021
Very informative and detailed of their services . The value and terms are one of the most competitive out there.


yferguson1149
8/8/2021
Excellent customer service. I am feeling confident we made the right choice by choosing Select Home Warranty to provide my family and I with quality service.


M
maecliwanag
8/8/2021
Fast customer service , keep it up! All my inquiries were answered.


M
Maegan
8/8/2021
Was very helpful and informative regarding set up home warranty. The deductible is more half the cost of my previous warranty company.


ldrcare
8/8/2021
My only complaint was the PUSHING of buying additional years worth of service after I repeatedly told him that I could not swing that at this time. I felt talked over, and he wasn't going to let it go. I kept cutting back to the topic of the one year, and he kept trying to adding on more. Hopefully, the service side of it will be easy.


C
Chi
8/8/2021
The sales agent (Henry) was knowledgeable and very easygoing with no pressure. He answered all my questions and follow up questions for clarification after speaking to another warranty company to compare policy/rates. Pricing isn't an issue if the plan doesn't cover your repairs in the first place. However, Select's rates were very competitive in addition to clearing up any issues I may have in submitting future claims. Hopefully there will be no issues, but time will only tell once a claim is submitted in the future.


C
Calvin D
8/8/2021
I chose Select Home Warranty because their warranties seem to cover more than warranties offered by other home warranty companies. Additionally, the customer care representative that I spoke with as part of the sales process was incredibly knowledgeable. He was able to answer all of my questions.


katchimney4
8/8/2021
The entire process from research to purchase was streamlined and easy. Bruce did a great job of answering my questions. I would definitely recommend Select Home Warranty to others.


acbattisti
8/7/2021
Recently I decided to consider purchasing a home warranty on the advice of a friend. I researched and compared the options of many companies. After I completed the simple request form for Select Home Warranty, I received a phone call and an email from a sales representative. He offered to answer any questions I may have about the policy. I called him and he was most helpful to assist me to select a plan, complete the application form and also included some additional discounts for which I qualified. I have not made a claim yet but if the service from Select is good as the assistance I received from Alan Sherman, their representative, I will be very happy!



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