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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
John C
7/5/2018
The rep I spoke to today was very informative and explained the advantages of using this company compared to other home warranty programs. As a result I cancelled with previous company and signed up for this company. Thank you so much Abraham Dayan

Bob O
7/5/2018
Isaac answered any of my questions quickly and thoroughly. Allowed for me to make an educated and comfortable decision to deal with Select Home Warranty

A
Abby H
7/5/2018
Professional agent and well priced warranty. Company came up well rated in multiple searches. Looking forward to being covered.

J
Joy M
7/5/2018
The sales representatives are very professional and offer great customer service which make it easy to submit claims.

A
allen1112watson
7/5/2018
they did a nice job on the phone and explain every thing very well

S
SANDRA B
7/5/2018
The couple of claims I had were handled very quickly and efficiently.

K
Karol S
7/5/2018
I am from Massachusetts and I have home warranty coverage with Select Home Warranty. I have been a member for almost 4 years now. All my claims be it my HVAC, plumbing, water heater or my dishwasher… they were all resolved in a timely manner. I am very satisfied with them. I shall soon renew my plan with them. Good job Select! Hope more would be able to experience how great it is to have you as a home warranty company.

D
Dian b
7/5/2018
I am very disappointed in select home warranty. I’ve has landmark in the past and LOVED the service. I expected all companies to be the same. Unfortunately landmark is not in this area, so I relied on the ratings. Now I’m stuck with a 3 Years contract. If my stove repair is any indication of your service, I am disappointed. Four days into my repair, and I have yet to even have a business that can repair my range. What is. Let unacceptable is the length of time to file a claim. I filed it Monday am online. When I has not received any acknowledgement, I called Monday afternoon. I did receive an acknowledgement after the call indicating that a service would be assigned. It was... Read More

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Nicolette B
7/4/2018
I had home warranties that had ripped me off with my hard earned money. So I had been changing home warranties every time I get dissatisfied. For 14 months now, I have been with Select Home Warranty and there is nothing for me to complain yet. It is affordable and they have a very efficient and reliable crew. If you are looking for a reliable home warranty, you do not need to look far. Just try Select Home Warranty.

D
Debi B
7/4/2018
I love how my home warranty handle emergency calls. When I called for emergency, it took a maximum of three rings before someone picks up the phone. The customer rep took my claim and had someone by my house after 3 hours. They know and understand the definition of emergency and took it seriously. This is how a home warranty should service their customers. Thank you Select Home Warranty. I had been recommending you to everyone I know.

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