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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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M
Mike B
7/2/2018
David was very helpful and attentive to my needs. He was able to construct a payment plan that worked. I think you are going to enjoy working with Select!

J
Janet D
7/2/2018
Mike Warren did a great job presenting the home warranty options.

K
Karla w
7/2/2018
They were very helpful and answered all my questions. They were patient too as I needed to clarify with husband before payment.

A
AHS
7/2/2018
Their service is awful. They were deficient in arranging for repair of a gas leak urgently. They are plainly unsafe. The company even drags it's feet to refund me, for almost 6 months and even now, they made another "mistake" and returned a smaller sum that they themselves had agreed too, after I complaint to Better Business Bureau. If you want to know their real rating, check out the BBB.org website.

D
Dawn
6/30/2018
Our AC went out 2 days ago. Heat index for the past 4 days and next 4 are 105-110. No response from assigned repairman, phone doesn't even work, yet SHW refuses to assign another technician until Mon. They keep saying they're "sorry for the inconvenience." Really? I'm a pet-sitter so it's not like we can go to a motel for a week! Their other solution is that we call another HVAC company and pay for it ourselves! Don't waste your money. This is the first claim in over a year of being "covered."

B
Beatriz P
6/29/2018
I had an issue with my garage door opener and it won’t open my garage door so my car was stuck inside and I can’t get it out so I missed a meeting with my boss which is important for them and the company. I called Select so they can fix it as soon as possible which they did the other day. As soon as I got back at work my boss gave me a bonus so I won’t be absent anymore. I know it's too good to be true but I experienced it firsthand.

A
Anthony C
6/29/2018
The night before Christmas my oven stopped working. At that time of the year, i know that chances are, I won’t get it fix in time for dinner. I called Select Home Warranty and was glad someone answered my call. I told the lady the importance of it getting fixed right away. She just said I understand and that she'll try her best to send someone out. I was truly thankful that someone did come to my home and repaired my oven. Thank you Select.

Karen Z
6/28/2018
I have been ripped off of thousands of dollars because SHW sent a guy to my home for an HVAC problem...there is no business address, the guy was never vetted by SHW and in checking with the VA State Professional and Occupational Licensing Board, the guy has never had a license even as a Contractor of any kind. SHW accused me of not following protocol (they would not answer their phone) ...the story is convoluted. Bottom line, after a month, I finally got someone to call me back today regarding this bogus technician. They offered to send someone "free of charge" to go over my whole system (which is brand new now and still not cooling upstairs), but so far, no one has returned a call. DO NOT... Read More

Anthony A
6/28/2018
Bad Services: I put a claim in and the Contractor that they referred, spoke so bad about SHW, that Contractor expressed not to call him. Well, I call back SHW, Customer Services, expressed that they had to contact the Contractor. I expressed what the Contractor said, and they did not believe me. I had to wait 48 to 72 hrs. to get services. SHW did not contact the Contractor and they did not have any other Contractor. Well they told me to get my own Contractor, due to know other Contractor that can deal with my Air Cond. issues. Well, I get my own, and they did not wanted to pay me what they own me. SHW keep telling me about procedures and Policies. SHW is a Joke. NO good services.

G
Garry B
6/28/2018
I have a property that I am putting in for rent and decided to purchase Select Home Warranty plan like what I am currently using with my home. I do not think I could find a better home warranty than Select. I have never had any headache with them and all my claims were properly handled. All the repairmen that they dispatch for my claims were all knowledgeable, professional and efficient. I don’t think I would be able to find a better home warranty than SHW.

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