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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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R
rickwpartridge
6/1/2018
Was researching warranty companies, when I called Select and luckily talked with ADAM S. He was friendly, personable and confident about his companies product. I was immediately SOLD, and looked no further. Completely professional!...Let's keep it that way!

A
Ashim G
6/1/2018
I rate SHW very poorly on trustworthiness - sales person makes no effort to disclose the important highlights - I honest advice to new and potential customer to read the fine prints before signing up. Service is lousy and takes long time to finish a service.

M
Mary r
6/1/2018
This is an awesome experience thank you alan!! Such great customer service

S
Stacie B
6/1/2018
STACIE B., LA 6-1-18. I WAS VERY SKEPTICAL AT FIRST. I TOOK OUT THE MONTHLY PAYMENT AND WAS TOLD I WOULD BE EFFECTIVE 30 DAYS LATER. WELL IT IS ACTUALLY EFFECTIVE 30 DAY PLUS 5 ADDITIONAL DAYS IF YOUR PAY BY DEBIT/CREDIT. I DID HAVE AN ISSUE WITH EFFECTIVE DATE AND A CLAIM THAT WAS QUICKLY RESOLVED QUICKLY BY A MANAGER. THEY ANSWER QUICKLY AND CLAIM TURN AROUND WAS 24 HOURS LATER FOR APPROVAL.

D
Dennis B
6/1/2018
Dennis, Stockbridge, GA 5/31/2018 I must say that I was completely impress with the discussion concerning the Home warranty package. The communication was completely professional and all of the my questions were answered. I was most concerned about what home appliances and any if additional items could be added to the policy. The monthly payment, annual payment and deductible cost when calling for service. Everything that I expected and more with the customer service representative.

A
Anthony
6/1/2018
Price for service is great called got rep right away had to wait hours on phone with HSA

A
Antoinette B
6/1/2018
My Sales Agent, William was courteous, knowledgeable and very professional. He was super efficient and did not rush me at all. Great customer service!!! I am a new customer!!!!

B
Bobby C
6/1/2018
We just purchased the policy, so not sure of how they handle claims yet, but William Pallack was who called us & we bought the policy from. We feel confident after receiving our contract, thank you for no pressure buying.

L
Linda C
6/1/2018
I woke to find I had no hot water. I reached out to SHW and was told I would get an email within 48hrs. I got no email. I called back. They told me I wasn't covered for a tankless water heater. I told them i didn't have a tankless system , I have an oil burner. After speaking with several reps. because i did not have a poicy number..(they never sent me a policy even after requesting one, something I wanted to review)they finally told me my burner wasn't covered. I told them I purchased the policy specifically for this (was told it was covered) and my tenants apartment and after several more calls, finally cancelled the policies. They kept calling me. I finally answered and a woman gave me... Read More

M
Melodie C
6/1/2018
I woke up last Thursday morning and saw that my refrigerator stopped cooling. I called Select Home. The representative that took my claim was polite and friendly. She was very helpful and assured me that she would find someone to coma and do the repair as soon as possible. The rep said that I will get an email right away with the contractor’s contact information. The contractor did answer promptly and came out within that day. Excellent workmanship.

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