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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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T
Tanmay P
5/31/2018
I would be honest; Select Home did not impress me in my first claim. That’s because of the delays I’ve experienced but surprisingly when my pool pump suddenly stopped working. When I called them the second time it was totally different. It became more exciting as I was comparing experience from the first one. The second claim was pretty quick and informative. The pool guy went out the very next day and I am happy for a great improvement of their service. They definitely do better each time. Great job!

D
Dan B
5/31/2018
About seven months ago, I gave Select home a 3 stars rating only because I haven’t filed my claim yet. Two weeks ago, I had an issue with my gas stove which isn’t heating up. I called them up too file my first claim. The representative is friendly and easy to speak with.  He sent an email with the contractor’s details and when I scheduled the visit, he came out in less than a day. Pretty much happy with the result. I believe Select Home even deserves more than five.

E
Eboney L
5/30/2018
Jim Select was awesome! I returned a missed called and had no intentions on starting a policy at this time. Jim was so knowledgeable and pleasant, I hung up being a Platinum Care policy holder!

J
Judy S
5/30/2018
I had a very pleasant experience with Zachary on choosing the perfect home protection coverage. He was knowledgeable and courteous and I would highly recommend Select Home Warranty to anyone needing a comprehensive and affordable plan. JS

D
Debrs
5/30/2018
Great call and service with rep. Company seems to go out of its way to help unlike my SEARS contract which I ended.

J
Jas D
5/30/2018
We've had Select Home Warranty for a while and recently our washer gave out. The team was very helpful to let us know our options and how to get reimbursed.

H
H. J
5/30/2018
Have just bought coverage and not used their service. My sales experience has been good price is preferable when including roof leak and lawn sprinkler system.

M
Margay
5/30/2018
I haven't used the service yet, however my experience with the salesperson and the initial setup was seamless. He was very engaged and took the time to answer my many questions. I was so impressed that I am contacting the company to cover an additional property.

C
Chuck R
5/30/2018
I was very pleased with the attitude and knowledge of the customer service rep that handled my claim. Very professional and courteous. He said the contractor would contact me in a reasonable amount of time, and he even asked and emailed me a copy of my policy. Very efficient.

B
bob c
5/30/2018
he did a very good job of selling and giving to me discounts

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