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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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D
Don S
5/24/2018
just signed up with Select Home Warranty I am a disabled vet and i needed a cost effective program the sales rep was outstanding and made me comfortable in selecting Select Home Warranty for all our hme warranty needs Don S

C
Carlos r
5/24/2018
Had some concerns about there policy with the ac units about having receipts for maintenance they said don't worry about it.

B
Bob M
5/24/2018
As our current home warranty was set to expire we decided to make the change to Select Home Warranty. They have the highest rating and excellent customer reviews. We are happy with our decision to make the change to Select Home Warranty for our home warranty needs.

D
Deborah R
5/24/2018
Just renewed my home warranty policy...it was easy. Richard also explained multi-year policy which not only saved me money but also gave me free months on my policy. Have not had to call for service yet, but I am confident that I will not have a problem.

A
ASH
5/24/2018
It took 2 days for contractor call me for appointment. Do not waste your time and money they would not aprove any repair cost more then $100.

P
Pat
5/24/2018
I just completed the process of renewing my policy for another year. Richard helped me to make this the easiest task I accomplished this morning. He was quite competent in explaining all my options and asked the right questions to look for discounts that might apply for me, which was a great help in keeping the policy affordable. I would highly recommend dealing with Richard.

A
Andrew N
5/24/2018
I am a new home owner and I decided to shop for my home warranty. One of my friends advised me to get something that can be effective right away. After couple of comparing prices, I decided to go with Select Home. I got the full coverage at a discounted rate. After a year, I filed a claim, now they made it even easier to do so. I went to the website and filed a claim. Someone will get back to you shortly to confirm and process is easier but more efficient. Kudos to Select Home Warranty!

C
Chantelle J
5/24/2018
I have had a trouble with my dryer. I called Select home and filing a claim was fast. The representative took his time to get all the details and filed my claim in less than 5 minutes. I received an email with the details. They gave me a local contractor to call and I did. The response from the contractor was prompt and the job was done accurately. Very professional workmanship. Worry no more when you have Select Home Warranty.

F
Frank F
5/24/2018
My air conditioning unit went out. I have been happy with my communication with this company. I called Select for help to file my claim. It was quick and easy. The guy came out in less than 24 hours. He was someone that you will be afraid to be around. It was a short repair and was handled with extra care. Good job Select Home for dealing with passionate, reliable and professional local contractors. I am happy to share my experience to all.

B
Brian
5/23/2018
Jonathan did a great job of explaining how everything works, as well as answers our many questions. Overall a great experience.

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