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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Rex W
5/9/2018
William was very thorough and understanding but not pushy. When I said I wasn’t interested in the multi year plan he didn’t push it. Thanks William for your help

A
Ashley H
5/9/2018
I recently moved into a home with older appliances and have been worried about how I will repair and replace everything when the time comes. I talked with Jeff at Select Home Warranty and he explained, in detail, how everything works with their home warranty plans. I asked him several questions and he was knowledgeable and confident in the product he was providing. I am confident I will get great service when I'm in need.

K
kudret2
5/9/2018
adam did a good job helping me with getting the insurance thank you adam

S
Shakir R
5/9/2018
I live with my Mom and she is 89 years old a retired professor. She has asthma and often has difficulty in breathing because of her age. In the middle of a very HOT weather in Savannah, our A/C stopped working and when I tried to turn it on again it is only blowing hot air. I was crying when I called Select for an emergency repair. The customer support has gone above and beyond helping me out to find a contractor to come out asap. I was able to find one and did a short repair. Thank you Kate for your help!

R
Reggie C
5/9/2018
I’ve had home insurance in the past and decided to get it again, so I called a few places and found Select was one of the best. Haven’t made any claims yet so further reviews coming; however Kevin gave me a great deal. So far so good!! Reggie

A
Aliene H
5/9/2018
Stay away from this company! I don't know where the good ratings came from but not real customers! I have dealt with a claim for a month and am not closer to resolution than I was just after the claim. Evasive and call back later today are their favorite answers. The technician that was sent at first was HORRIBLE! Did not show up for first appointment and left a black gunky mess on the wall and tracked across the floor when he did finally come. Plumbing problem was same after he was there as before. Now they are indicating I should seek my own service and then ask for their approval. That is not what the contract indicates will happen when a service is needed.

C
Cadi T
5/9/2018
We purchased our home in May 2017. I did a lot of research prior to choosing a home warranty company. I completed an inquiry online with Select and someone contacted me immediately. The representative was so helpful. I have had only positive experiences with Select. I recently renewed our policy and had the privilege of speaking with Adam (extension 5042). He was so pleasant. He even took the time to review my policy to find cost savings. He was so courteous and professional. Select has such awesome customer service and a great staff!

J
Jessica K
5/9/2018
Select home Warranty is the best home warranty out there. Not only do I get prompt and reliable service but I get to deal will very nice and warm customer representatives. You could definitely feel their warmth and willing to help. No , it is under rated, they love their job and it is transferrable with how they deal on the phone. I definitely believe that the front liners of the company will determine whether the company would be reliable. 

J
Jessi V
5/9/2018
I was scared that my house will burn down because of my A/C. My A/C is making an awful noise and it pops the breaker. I called an electrician and they told me that even if they fix the breaker, I still need to have my A/C repaired or it would definitely be dangerous. I called Select Home Warranty and they were honest to tell me that at the moment they were scheduling for next week. I couldn’t wait that long and implored them to listen to my emergency. They had my A/C fixed the next day which was a great relief. Thank you Select for your quick response.

T
Tyrone
5/9/2018
My Home warranty agent was very helpful and clear with every intricate detail outlining our home coverage thank you very much Abraham Dayan

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